At a Glance
- Tasks: Lead and coordinate cleaning operations across multiple sites while ensuring client satisfaction.
- Company: Join BugBusters UK Limited, a bespoke commercial cleaning company with a supportive culture.
- Benefits: Competitive salary, ongoing training, and recognition for your leadership skills.
- Other info: Flexible evening shifts with opportunities for career development.
- Why this job: Make a real impact in a hands-on leadership role within a dynamic industry.
- Qualifications: Experience in service management, strong leadership, and excellent communication skills required.
The predicted salary is between 37500 - 37500 £ per year.
Location: London
Salary: £35,000 – £40,000 per annum (DOE)
Hours: Full-time, 40 hours per week
Working Pattern: Evening shifts (approx. 4pm–12am), flexibility required
About the Role
BugBusters UK Limited, a bespoke commercial cleaning company, is seeking an experienced Service Manager to oversee and coordinate cleaning operations across multiple client sites. This is a hands-on leadership role focused on service delivery, team management, and client satisfaction.
Key Responsibilities
- Operations & Service Delivery
- Oversee cleaning operations across multiple contracts and sites
- Ensure services are delivered in line with contract specifications and company standards
- Conduct regular site visits and respond promptly to operational issues
- People Management
- Manage Site Managers, Supervisors, Team Leaders and Cleaning Operatives
- Support recruitment, rota planning, training, performance management and disciplinary processes
- Promote a positive, high-performance working culture
- Client Management
- Act as the main point of contact for assigned clients
- Handle client queries and complaints professionally
- Attend client meetings and support service improvements
- Quality, Health & Safety
- Carry out quality audits and implement corrective actions
- Ensure compliance with Health & Safety and COSHH regulations
- Maintain accurate records of inspections, incidents and staff performance
- Administration & Reporting
- Monitor staff hours, stock levels and site documentation
- Submit regular performance and operational reports
- Oversee inventory control and ordering
Requirements
- Proven experience in a Service Manager / Operations Manager role
- Background in commercial cleaning or facilities management preferred
- Strong leadership and people management skills
- Excellent communication and client-facing ability
- Good knowledge of Health & Safety and cleaning standards
- Ability to manage multiple sites in a fast-paced environment
- IT literate (Microsoft Office, scheduling systems)
- Full UK driving licence (preferred)
What We Offer
- Competitive salary (£35k–£40k DOE)
- Supportive and collaborative working environment
- Ongoing training and career development opportunities
- Recognition for performance and leadership
Apply today to join BugBusters UK Limited and play a key role in delivering high-quality commercial cleaning services.
Service Manager Cleaning Industry in London employer: Bespoke Commercial Cleaning
At BugBusters UK Limited, we pride ourselves on being an excellent employer, offering a competitive salary and a supportive, collaborative work environment in the heart of London. Our commitment to ongoing training and career development ensures that our employees have ample opportunities for growth, while our focus on recognition for performance fosters a positive and high-performance culture. Join us to make a meaningful impact in the commercial cleaning industry and enjoy the unique advantages of working in a dynamic city.
Contact Details:
Bespoke Commercial Cleaning Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager Cleaning Industry in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the cleaning industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching BugBusters UK Limited thoroughly. Understand their values, services, and client base. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've successfully managed teams and resolved client issues in the past. This will demonstrate your hands-on experience and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining BugBusters UK Limited and ready to take on the challenge of managing multiple sites.
We think you need these skills to ace Service Manager Cleaning Industry in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service management and the cleaning industry. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Manager role. Share specific examples of how you've successfully managed teams and improved client satisfaction in the past.
Showcase Your Leadership Skills:Since this role is all about people management, make sure to highlight your leadership style and any successful team initiatives you've led. We love to see how you can inspire and motivate others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Bespoke Commercial Cleaning
✨Know Your Stuff
Before the interview, make sure you understand the cleaning industry and BugBusters UK Limited's specific operations. Familiarise yourself with their services, client expectations, and any recent news about the company. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed teams, resolved conflicts, or improved service delivery. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Client Management is Key
Since you'll be the main point of contact for clients, be ready to discuss how you've handled client queries and complaints in the past. Highlight your communication skills and any strategies you've used to maintain positive client relationships, as this will be crucial for the role.
✨Health & Safety Knowledge
Brush up on your knowledge of Health & Safety regulations and COSHH standards, as these are vital in the cleaning industry. Be prepared to discuss how you've implemented safety measures in previous roles and how you would ensure compliance across multiple sites.
