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- Tasks: Enhance customer experiences and ensure compliance within schemes while managing onboarding processes.
- Company: Leading trade organisation in building engineering with a focus on collaboration.
- Benefits: Flexible hybrid working model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer experience and compliance in a dynamic environment.
- Qualifications: Customer service experience and strong understanding of compliance frameworks required.
- Other info: Join a supportive team that values flexibility and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
A leading trade organization in building engineering is looking for a Scheme Administrator to enhance customer experiences and ensure compliance within its schemes. The role is vital for managing onboarding processes, maintaining member records, and conducting remote audits.
The ideal candidate will have:
- Customer service experience
- A solid understanding of compliance frameworks
- Excellent communication skills
This position supports a hybrid working model, emphasizing both flexibility and collaboration.
Compliance & Customer Experience Specialist – Hybrid in Penrith employer: BESA Group
Contact Detail:
BESA Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance & Customer Experience Specialist – Hybrid in Penrith
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its compliance frameworks. We recommend practising common interview questions and tailoring your answers to highlight your customer service experience and communication skills.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, use the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you've enhanced customer experiences and ensured compliance in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Compliance & Customer Experience Specialist – Hybrid in Penrith
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and understanding of compliance frameworks. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about enhancing customer experiences and how you can contribute to our team. Keep it engaging and personal – we love a bit of personality!
Showcase Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at BESA Group
✨Know Your Compliance Frameworks
Make sure you brush up on the compliance frameworks relevant to the role. Understand how they apply to customer experiences and be ready to discuss specific examples of how you've navigated compliance in previous roles.
✨Showcase Your Customer Service Skills
Prepare to share stories that highlight your customer service experience. Think about times when you went above and beyond for a customer or resolved a tricky situation, as this will demonstrate your ability to enhance customer experiences.
✨Familiarise Yourself with Remote Audits
Since the role involves conducting remote audits, it’s crucial to understand what that entails. Be prepared to discuss any experience you have with audits, especially in a remote setting, and how you ensure accuracy and compliance.
✨Embrace the Hybrid Model
As this position supports a hybrid working model, be ready to talk about your experience with flexible work environments. Highlight how you maintain collaboration and communication with team members, even when working remotely.
