At a Glance
- Tasks: Provide first-line IT support and resolve technical issues for users.
- Company: Join British Engineering Services Group, a leader in risk management solutions.
- Benefits: Competitive salary, flexible working, generous leave, and health support.
- Other info: Embrace a diverse workplace with a commitment to inclusion.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: Experience in IT support and knowledge of Microsoft 365 is a plus.
The predicted salary is between 26000 - 30000 £ per year.
At British Engineering Services Group, we pride ourselves on being the leading end‑to‑end risk management solutions provider in the UK and Ireland, ensuring our customers' assets remain legally compliant, operational and safe. Our IT team plays a critical role in enabling safe, efficient and secure operations through reliable technology, modern workplace solutions and responsive support.
As an IT Service Desk Technician (Level 1), you will provide first‑line technical support to users across the Group, ensuring incidents and requests are handled efficiently and securely. You will play a key role in delivering a reliable, user‑focused IT service while continuously developing your technical knowledge and skills.
Responsibilities:
- Act as first point of contact for IT support via phone, email, Teams, or service management systems
- Log, manage, and progress incidents and service requests accurately
- Resolve hardware, software, and Microsoft 365‑related issues
- Build, configure, and support end‑user devices using standard tools and images
- Support joiner, mover, and leaver processes, including equipment provisioning and returns
- Maintain accurate IT asset records and documentation
- Document resolutions clearly to support knowledge sharing and continuous improvement
- Escalate more complex issues to relevant teams where required
- Assist with knowledge base articles and service improvement activity
Benefits:
- A starting salary between £26,000 – £30,000, negotiable depending on experience
- Flexible working – base in Manchester city centre, with some home‑based work available (requires suitable Wi‑Fi and personal office set‑up)
- Up to 10% pension contribution
- Life cover (2x)
- Enhanced maternity / adoption leave
- Annual salary review
- 25 days annual leave plus 8 bank holidays
- One extra day’s holiday for your birthday each year
- One extra day’s holiday to take on Christmas Eve each year
- Access to our buy‑and‑sell holiday scheme
- Opportunity for flexible working
- Electric Vehicle salary‑sacrifice scheme
- Discounts and savings via our employee benefits portal
- Health and wellbeing support via the Employee Assistance Programme
- Company‑wide volunteering scheme
Requirements:
- Some experience in an IT support, service desk, or customer service environment
- Knowledge of Windows 10/11, Microsoft 365, and end‑user devices
- Exposure to identity and access management (Entra ID/Azure AD)
- Understanding of basic IT security principles and patching
- Strong troubleshooting and problem‑solving skills
- Clear and professional communication skills with non‑technical users
- Ability to manage multiple tasks and priorities effectively
- Good attention to detail and documentation skills
- A collaborative approach to working within a team
- Full UK driving licence and access to your own vehicle (essential)
- Awareness of ITIL principles or Microsoft certifications would be advantageous
Our focus on diversity, equality and inclusion is here to stay. We welcome individuals from all backgrounds and are committed to supporting the Armed Forces Covenant community.
IT Service Desk Technician (Level 1) in Manchester employer: BES Group
At British Engineering Services Group, we are dedicated to fostering a supportive and inclusive work environment where our IT Service Desk Technicians can thrive. With a competitive salary, flexible working arrangements in the heart of Manchester, and a strong emphasis on employee development, we empower our team to enhance their technical skills while contributing to meaningful risk management solutions. Our commitment to employee wellbeing, coupled with unique benefits like additional holiday for your birthday and a volunteering scheme, makes us an exceptional employer for those seeking a rewarding career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician (Level 1) in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what BES Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges BES Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at BES Group!
✨Direct Apply to BES Group
Let's not forget to apply directly through the BES Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Desk Technician (Level 1) in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at BES Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at BES Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at BES Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
