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- Tasks: Lead and develop the IT Service Desk, ensuring top-notch support and customer satisfaction.
- Company: A leading IT service provider based in Manchester.
- Benefits: Flexible working options, generous pension scheme, and various employee perks.
- Why this job: Join a dynamic team and make a real impact in IT service management.
- Qualifications: Proven experience in IT service management, especially with Microsoft 365 and Intune.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 50000 - 55000 £ per year.
A leading IT service provider in Manchester is seeking a Technical IT Service Desk Manager to lead and develop the Service Desk function. You will drive high-quality IT support, managing team performance and ensuring customer satisfaction.
The ideal candidate has proven experience in IT service management, particularly with Microsoft 365 and Intune.
The role offers a salary between £50,000 and £55,000, flexible working options, a generous pension scheme, and various employee benefits.
IT Service Desk Lead | Microsoft 365 & Intune Expert in Manchester employer: BES Group
Contact Detail:
BES Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Lead | Microsoft 365 & Intune Expert in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work with Microsoft 365 and Intune. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience in IT service management. This can really set you apart during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. Focus on demonstrating how you've driven high-quality IT support in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that IT Service Desk Lead role. Plus, it’s a great way to stay updated on new opportunities tailored for you.
We think you need these skills to ace IT Service Desk Lead | Microsoft 365 & Intune Expert in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Intune. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Service Desk Lead position. We love seeing passion and personality, so let us know what excites you about this opportunity.
Showcase Leadership Skills: As a lead, we’re looking for someone who can manage and inspire a team. Highlight any previous leadership roles or experiences where you’ve driven team performance and customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BES Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Intune. Be ready to discuss specific features, benefits, and any recent updates. This will show that you're not just familiar with the tools but are genuinely passionate about them.
✨Showcase Your Leadership Skills
As a potential IT Service Desk Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated team members and improved service delivery.
✨Customer Satisfaction is Key
Be prepared to discuss how you ensure customer satisfaction in your previous roles. Think of specific instances where you went above and beyond to resolve issues or improve user experience. This will highlight your commitment to high-quality IT support.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's service desk function, team dynamics, and future goals. This shows your interest in the role and helps you gauge if the company is the right fit for you.