Regional Operations Manager in Watford

Reporting to: Head of Operations

Location: Hertfordshire, with regular travel across the region

Working pattern: Full-time

About Beryl

Here at Beryl, we have a clear vision: to build a better world by getting more people in cities moving sustainably. Our aim is to be the UK's leading micro-mobility company, delivering sustainable, shared schemes to UK communities. As the only B-Corp micromobility operator, we care about community, safety, the environment, and effective design. Beryl is growing nationally, and now is the most exciting time to join our team.

The Role

We're looking for an experienced and driven Regional Operations Manager to lead our bike share and e-scooter scheme across Hertfordshire. This is a hands-on management role responsible for the safe, efficient, and high-quality day-to-day delivery of the scheme, from fleet maintenance and team management to stakeholder relationships and service growth. You'll be the face of Beryl in the region, working closely with local councils, contractors, and community partners, while leading a team of mechanics and operational staff to deliver an exceptional service.

Key Responsibilities

• Oversee the day-to-day operations of the Beryl bike share and e-scooter scheme across Hertfordshire, ensuring safe, reliable, and responsive service delivery.
• Lead, manage and develop a team of mechanics and operational staff, fostering a positive and high-performing team culture.
• Drive performance and accountability across the team, ensuring all processes, training, and compliance requirements are met.
• Work with HR to manage onboarding, training and development, ensuring team members are supported to grow within Beryl.
• Develop and implement local operational strategies to maximise fleet utilisation and scheme performance.
• Oversee scheduled and reactive maintenance of the bike, e-bike, and e-scooter fleet, ensuring vehicles are safe and operational at all times.
• Manage relationships with local contractors, overseeing the quality and delivery of work carried out on Beryl's behalf.
• Build and maintain strong relationships with key local stakeholders including the council, police, businesses, and community groups.
• Manage regional inventory, stock, and equipment, maintaining accurate records and ensuring efficient use of resources.
• Support the identification and delivery of scheme expansions and service improvements.
• Contribute to ongoing operational improvement by identifying issues, troubleshooting problems, and sharing learnings with the wider Beryl team.
• Manage the regional budget and report on key operational metrics.

Skills and Experience

We're looking for candidates who can demonstrate:

• Proven experience in an operational or field management role, ideally within transport, logistics, facilities, or a related sector.
• Strong people management skills, with experience leading and developing frontline or technical teams.
• Excellent stakeholder management and communication skills, including experience working with public sector clients or council partners.
• A track record of problem-solving in a fast-paced, service-led environment.
• Experience managing contractors and third-party suppliers.
• Comfortable working in a technology-enabled environment, with the ability to use operational management systems and reporting tools.
• Strong organisational skills with the ability to manage multiple priorities simultaneously.
• A genuine passion for sustainable transport and active travel.

Desirable:

• Experience in the micromobility, cycling, or e-scooter sector.
• Practical knowledge of bike mechanics or fleet maintenance.
• Experience managing a scheme or contract on behalf of a local authority.

What we offer in return

• The chance to build the business and help Beryl on our journey to become one of the biggest micromobility operators in the world.
• 32 days off inclusive of bank holidays.
• Employer pension contributions.
• Paid sick leave.
• Enhanced parental leave.
• Birthdays off.
• Employee assistance program (counseling support).
• Annual learning and development budget.
• Cycle to work scheme - discounted bikes & accessories.
• Tech scheme - discounted technology and home products.
• Paid volunteer days.
• Discounted gym memberships across the UK.

Diversity

At Beryl, we are proud to be an equal opportunity employer. All candidates will be fairly reviewed for the role without regard to race, religion, sexuality, age, disability, gender identity, nationality, or any other protected status. We particularly welcome people from a BAME background or those who are disabled as they are currently under-represented in our workforce. If you wish to discuss reasonable adjustments for this role please indicate this within your application and we will be in touch with you. While upholding the Equalities Act we are committed to continuing to improve our workplace culture and environment. We strive to support all staff and maintain an inclusive workplace, we champion and support mental health and wellbeing activities. We value employees from diverse backgrounds and family arrangements, and have flexible working policies that support our staff in balancing their personal and work lives.

Background Checks

Upon offer of employment, all applicants will be required to undergo background checks. You will be required to complete our Right to Work check, employer referencing, qualification verification and Disclosure & Barring Service (DBS) checks. Any questions, please contact HR@beryl.cc