At a Glance
- Tasks: Manage daily operations of a busy micromobility depot, ensuring safety and efficiency.
- Company: Join Beryl, the UK's leading sustainable micromobility company with a community-focused mission.
- Benefits: Enjoy 32 days off, competitive salary, and opportunities for professional growth.
- Other info: Exciting opportunity to shape the future of urban transport and enhance community mobility.
- Why this job: Be part of a team making cities more sustainable while leading a dynamic workforce.
- Qualifications: Experience in management within logistics or transport, with strong planning and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
About Us
Here at Beryl, we have a clear vision: to build a better world by getting more people in cities moving sustainably. Our aim is to be the UK's leading micromobility company, delivering sustainable shared schemes to UK communities. As the only B-Corp micromobility operator, we care about community, safety, the environment, and effective design. Beryl is growing nationally, and now is the most exciting time to join our team.
Role Overview
The Operations Manager is responsible for the day-to-day management of a busy micromobility operation, covering public for hire pedal bikes, e-bikes, and e-scooters. This role ensures the safe, efficient, and compliant running of the depot while maintaining strong client relationships and delivering consistently high service standards. The Operations Manager oversees overall operational performance, manages depot staff, and ensures all health & safety requirements are met. Acting as the primary on-site point of contact for the client, the role proactively addresses operational issues, reports on performance, and drives continuous service improvements. Balancing operational delivery with strong people leadership, the Cycle Hire Operations Manager fosters a positive and accountable team culture while maintaining responsibility for performance targets, safety compliance, fleet availability, and service reliability. This position plays a critical role in ensuring the smooth running of a complex micromobility service and protecting contractual performance across bikes, e-bikes, and e-scooters.
Key Responsibilities
- Operational Management
- Oversee the day-to-day running of the cycle hire depot and associated operations
- Ensure safe, efficient, and compliant operational delivery across pedal bikes, e-bikes, and e-scooters
- Monitor and drive operational performance against KPIs and contractual targets
- Proactively identify service gaps and implement corrective actions
- Maintain accurate operational records and performance reporting
- Client Relationship Management
- Act as the primary on-site point of contact for the Leeds council for ad-hoc issues
- Respond to client queries and operational requests in a timely and professional manner
- Support client meetings
- Workforce Planning & People Leadership
- Line-manage bike mechanic and on street battery swap staff
- Manage rotas and workforce planning to ensure adequate coverage and resource allocation
- Monitor attendance, conduct performance management, and lead development conversations
- Foster a positive, accountable, and high-performing team culture
- Recruit, onboard, and support the development of team members
- Fleet & Asset Management
- Ensure vehicles, bikes, e-bikes, e-scooters, and associated assets are serviced, maintained, and available to meet demand
- Monitor fleet readiness and coordinate servicing schedules
- Maintain oversight of depot vehicles and operational equipment
- Ensure asset tracking and compliance requirements are met
- Health & Safety Compliance
- Ensure all health & safety policies and procedures are consistently followed
- Maintain a safe, organised, and compliant depot environment
- Oversee accident, incident, and near-miss reporting
- Lead regular safety briefings and ensure staff awareness of H&S protocols
- Performance & Continuous Improvement
- Analyse operational data to drive service improvements
- Identify opportunities to increase efficiency and reliability
- Implement process improvements to enhance operational performance
- Maintain accountability for service standards, safety compliance, and contractual obligations
Core Skills & Attributes We Are Looking For
- Management experience in a logistics, retail or transport role (or similar)
- Excellent planning and organisational skills
- Proven ability to manage performance and drive accountability
- Confident communicator, ideally with some client/customer facing experience
- Strong commitment to health & safety compliance
- Results-driven with a focus on continuous improvement
- Leads by example, setting high standards for professionalism, teamwork, and service delivery
- An interest in Bikes/e-bikes/public transport
What we offer in return
The chance to build the business and help Beryl on our journey to become one of the biggest micromobility operators in the world. 32 days off inclusive of
Operations Manager employer: Beryl
Beryl is an exceptional employer, offering a dynamic and inclusive work culture that prioritises employee well-being and growth. With a flexible working environment, generous benefits like enhanced parental leave and a Cycle to Work Scheme, employees are empowered to thrive both personally and professionally. Located in the vibrant Shoreditch area of London, you'll be part of a passionate team dedicated to revolutionising micromobility while contributing to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Beryl.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Beryl. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Beryl, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Beryl and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Beryl. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Beryl
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Beryl.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Beryl.
