Depot Lead in London

The Depot Operations Lead is responsible for the day-to-day management of depot-based operations, including the performance of the workshop team, fleet readiness, inventory management, staff scheduling, and health and safety compliance. This role is central to maintaining operational efficiency, quality, and readiness of assets across the scheme.

Working closely with the Senior Operations Management and the On-Street Operations Lead, the Depot Lead ensures that all depot activities align with scheme targets and support service delivery in the field. A key part of this role is to maintain strong, responsive communication with the client, providing accurate data, supporting monthly meetings, and helping translate operational insights into clear, actionable outcomes.

The Depot Lead is expected to lead by example, ensuring high standards in team culture, performance, and safety. This role also plays a pivotal part in process improvement, driving consistency, identifying inefficiencies, and helping to implement new tools or workflows that support both staff and overall scheme success.

• Workshop & Depot Management: Oversee the day-to-day running of the depot, including team leadership, task delegation, and shift management.
• Workshop productivity: Ensure high productivity within the workshop, meeting or exceeding repair and maintenance targets.
• Stock management: Monitor and manage stock levels, ensuring parts and tools are available to meet demand.
• Work environment: Maintain a clean, safe, and efficient working environment that meets Beryl's standards.
• Operational Leadership: Line-manage depot, including mechanics, technicians, refurb staff, and support operatives.
• Senior Mechanics: Directly manage Senior Mechanics, assigning daily tasks, tracking priorities, and holding them accountable for team output and standards.
• Quality control: Work with Senior Mechanics to delegate workloads, monitor repair progress, and maintain quality control.
• Team development: Lead shift briefings, toolbox talks, and ongoing development conversations.
• Resource management: Manage rotas to ensure operational coverage and resource alignment.
• People: Recruit, onboard, and mentor team members at all levels.
• Professionalism: Lead by example in attitude, standards, and communication, setting a tone of professionalism and performance.
• Client Support & Reporting: Act as an operational point of contact for day-to-day client queries or requests, ensuring timely and professional responses.
• Client meetings: Support the Contract Manager during monthly client meetings by preparing and presenting relevant depot/factory performance insights.
• Operations data: Provide accurate and useful operational data (e.g., repair turnaround times, refurbishment output, fleet availability, safety records).
• Dashboards & reports: Collaborate with internal teams to supply client-facing dashboards, summaries, and reports tailored to scheme priorities.
• Feedback translation: Help communicate client feedback to internal teams and translate this into actionable improvements.
• Relationship quality: Contribute to a strong client relationship by maintaining high standards of transparency, responsiveness, and professionalism.
• Health & Safety Compliance: Ensure all health and safety procedures are followed in the workshop and depot areas.
• Safety checks: Lead and document weekly and monthly safety checks.
• Incident reporting: Oversee accident and near-miss reporting within the depot team.
• Training awareness: Ensure proper training and awareness of H&S protocols among all staff.
• Safety communications: Lead and document Toolbox Talks on a regular schedule to reinforce key safety messages and address relevant issues.
• Fleet & Asset Oversight: Coordinate with On-Street Operations Lead on vehicle and fleet readiness.
• Vehicle servicing: Ensure depot vehicles (e.g., vans, workshop equipment) are serviced, safe, and operational.
• Asset log: Maintain and manage a depot asset log, including tools, vehicles, and charging infrastructure.
• Servicing scheduling: Support in the scheduling and tracking of fleet servicing and repairs.
• Performance & Quality Control: Monitor depot KPIs and drive continuous improvement.
• Standards checks: Support the central performance team with standards checks, data, and reporting.
• Procedures rollout: Assist in rolling out new procedures, systems, and operational improvements.
• Quality checks: Take part in or lead quality spot checks across the scheme or nearby sites as needed.
• Training & Staff Development: Ensure team members have completed necessary training and have updated Training Passports.
• Mentoring: Mentor mechanics and support staff with career development opportunities.
• Culture: Promote a culture of high standards, accountability, and progression.
• 6-Month Probationary Reviews: Evaluate new hires on performance, communication, and cultural fit.
• Feedback: Gather feedback from peers and supervisors.
• Decisions: Make informed decisions on confirmation, extension, or termination.
• Development: Align expectations and provide tailored development support.
• Annual Management Feedback: Participate in annual leadership reviews using self, peer, and upward feedback.
• Evaluation: Evaluate communication, team development, and results-driven leadership.
• Growth: Identify strengths, gaps, and future growth opportunities.
• Accountability: Promote accountability and alignment with organisational goals.
• Collaboration & Communication: Work closely with the Senior Management and On-Street Operations Lead to align operational goals.
• Management meetings: Attend regular management meetings and provide depot updates and insights.
• Problem solving: Contribute to problem-solving discussions and process development.
• Escalation: Act as a key escalation point for depot-based issues or disruptions.
• Support: Respond positively to reasonable operational requests and support wider scheme needs where required.

• Strong leadership in workshop or depot environments.
• Excellent planning and organisational ability.
• Skilled at motivating and developing technical teams.
• Clear communicator and confident decision-maker.
• Practical knowledge of mechanical operations and asset management.
• Commitment to safety, quality, and operational excellence.
• Leads by example and sets the tone for standards, teamwork, accountability, and operational pride.
• Committed to continuous improvement and operational excellence.

• The chance to build the business and help Beryl on our journey to become one of the biggest micromobility operators in the world.
• 32 days inclusive of bank holidays.
• Employer pension contributions.
• Paid sick leave.
• Enhanced parental leave.
• Birthdays off.
• Employee assistance program (counselling support).
• Annual learning and development budget.
• Cycle to work scheme - discounted bikes & accessories.
• Tech scheme - discounted technology and home products.
• Paid volunteer days.
• Discounted gym memberships across the UK.

At Beryl, we are proud to be an equal opportunity employer. All candidates will be fairly reviewed for the role without regard to race, religion, sexuality, age, disability, gender identity, nationality, or any other protected status. We particularly welcome people from a BAME background or those who are disabled as they are currently under-represented in our workforce. If you wish to discuss reasonable adjustments for this role please indicate this within your application and we will be in touch with you.

While upholding the Equalities Act we are committed to continuing to improve our workplace culture and environment. We strive to support all staff and maintain an inclusive workplace, we champion and support mental health and wellbeing activities. We value employees from diverse backgrounds and family arrangements, and have flexible working policies that support our staff in balancing their personal and work lives.