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- Tasks: Manage daily operations of a busy micromobility depot, ensuring safety and efficiency.
- Company: Join Beryl, the UK's leading micromobility company focused on sustainability.
- Benefits: Enjoy 32 days off, employer pension contributions, and a learning budget.
- Why this job: Be part of a growing team making cities more sustainable and accessible.
- Qualifications: Management experience in logistics or transport, with strong planning skills.
- Other info: Inclusive workplace culture with flexible working policies and support for mental health.
The predicted salary is between 36000 - 60000 £ per year.
Reports to: Regional Operations Manager
Location: Leeds (LS12)
Role Type: Full-time
About Us
Here at Beryl, we have a clear vision: to build a better world by getting more people in cities moving sustainably. Our aim is to be the UK's leading micromobility company, delivering sustainable shared schemes to UK communities. As the only B-Corp micromobility operator, we care about community, safety, the environment, and effective design. Beryl is growing nationally, and now is the most exciting time to join our team.
Role Overview
The Operations Manager is responsible for the day-to-day management of a busy micromobility operation, covering public for hire pedal bikes, e-bikes, and e-scooters. This role ensures the safe, efficient, and compliant running of the depot while maintaining strong client relationships and delivering consistently high service standards. The Operations Manager oversees overall operational performance, manages depot staff, and ensures all health & safety requirements are met. Acting as the primary on-site point of contact for the client, the role proactively addresses operational issues, reports on performance, and drives continuous service improvements. Balancing operational delivery with strong people leadership, the Cycle Hire Operations Manager fosters a positive and accountable team culture while maintaining responsibility for performance targets, safety compliance, fleet availability, and service reliability. This position plays a critical role in ensuring the smooth running of a complex micromobility service and protecting contractual performance across bikes, e-bikes, and e-scooters.
Key Responsibilities
- Operational Management
- Oversee the day-to-day running of the cycle hire depot and associated operations
- Ensure safe, efficient, and compliant operational delivery across pedal bikes, e-bikes, and e-scooters
- Monitor and drive operational performance against KPIs and contractual targets
- Proactively identify service gaps and implement corrective actions
- Maintain accurate operational records and performance reporting
- Client Relationship Management
- Act as the primary on-site point of contact for the Leeds council for ad-hoc issues
- Respond to client queries and operational requests in a timely and professional manner
- Support client meetings
- Workforce Planning & People Leadership
- Line-manage bike mechanic and on street battery swap staff
- Manage rotas and workforce planning to ensure adequate coverage and resource allocation
- Monitor attendance, conduct performance management, and lead development conversations
- Foster a positive, accountable, and high-performing team culture
- Recruit, onboard, and support the development of team members
- Fleet & Asset Management
- Ensure vehicles, bikes, e-bikes, e-scooters, and associated assets are serviced, maintained, and available to meet demand
- Monitor fleet readiness and coordinate servicing schedules
- Maintain oversight of depot vehicles and operational equipment
- Ensure asset tracking and compliance requirements are met
- Health & Safety Compliance
- Ensure all health & safety policies and procedures are consistently followed
- Maintain a safe, organised, and compliant depot environment
- Oversee accident, incident, and near-miss reporting
- Lead regular safety briefings and ensure staff awareness of H&S protocols
- Performance & Continuous Improvement
- Analyse operational data to drive service improvements
- Identify opportunities to increase efficiency and reliability
- Implement process improvements to enhance operational performance
- Maintain accountability for service standards, safety compliance, and contractual obligations
Core Skills & Attributes We Are Looking For
- Management experience in a logistics, retail or transport role (or similar)
- Excellent planning and organisational skills
- Proven ability to manage performance and drive accountability
- Confident communicator, ideally with some client/customer facing experience
- Strong commitment to health & safety compliance
- Results-driven with a focus on continuous improvement
- Leads by example, setting high standards for professionalism, teamwork, and service delivery
- An interest in Bikes/e-bikes/public transport
What we offer in return
- The chance to build the business and help Beryl on our journey to become one of the biggest micromobility operators in the world.
- 32 days off inclusive of bank holidays
- Employer pension contributions
- Paid sick leave
- Enhanced parental leave
- Birthdays off
- Employee assistance program (counselling support)
- Annual learning and development budget
- Cycle to work scheme - discounted bikes & accessories
- Tech scheme - discounted technology and home products
- Paid volunteer days
- Discounted gym memberships across the UK
Diversity
At Beryl, we are proud to be an equal opportunity employer. All candidates will be fairly reviewed for the role without regard to race, religion, sexuality, age, disability, gender identity, nationality, or any other protected status. We particularly welcome people from a BAME background or those who are disabled as they are currently under-represented in our workforce. If you wish to discuss reasonable adjustments for this role please indicate this within your application and we will be in touch with you. While upholding the Equalities Act we are committed to continuing to improve our workplace culture and environment. We strive to support all staff and maintain an inclusive workplace, we champion and support mental health and wellbeing activities. We value employees from diverse backgrounds and family arrangements, and have flexible working policies that support our staff in balancing their personal and work lives.
Operations Manager in Leeds employer: Beryl
Contact Detail:
Beryl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the micromobility sector, especially those connected to Beryl. Attend local events or online webinars to make connections and show your enthusiasm for the industry.
✨Tip Number 2
Prepare for the interview by researching Beryl's operations and values. Understand their commitment to sustainability and community, and think about how your experience aligns with their mission.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss how you've managed teams and improved operational performance in previous roles. Use specific examples to illustrate your impact.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind for the hiring team at Beryl.
We think you need these skills to ace Operations Manager in Leeds
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Manager role. Highlight your relevant experience in logistics or transport, and show us how your skills align with our mission at Beryl.
Showcase Your People Skills: As a key part of this role involves managing a team, let us know about your leadership style and any experience you have in fostering a positive team culture. We want to see how you can motivate and develop your team!
Demonstrate Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled operational challenges in the past and what steps you took to improve service delivery. This will show us you're results-driven.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Beryl
✨Know Your Micromobility Stuff
Before the interview, brush up on your knowledge of micromobility solutions, especially bikes and e-scooters. Understand Beryl's mission and values, and be ready to discuss how you can contribute to their vision of sustainable transport.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to demonstrate strong people leadership. Prepare examples of how you've successfully managed teams in the past, focusing on fostering a positive culture and driving performance. Be ready to discuss how you handle challenges and motivate your team.
✨Be Data-Driven
Operational performance is key in this role. Familiarise yourself with KPIs relevant to logistics and micromobility. Think of specific instances where you've used data to drive improvements or solve problems, and be prepared to share these insights during your interview.
✨Prepare for Client Interaction
Since you'll be the primary contact for clients, practice how you would handle client queries and operational requests. Think about your communication style and how you can maintain professionalism while building strong relationships. Role-play potential scenarios to boost your confidence.