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- Tasks: Deliver exceptional customer service and manage enquiries with a positive attitude.
- Company: Join a dynamic team focused on ownership and accountability.
- Benefits: Enjoy free lunch, gym access, and career development opportunities.
- Other info: Part-time hours with a supportive work environment.
- Why this job: Make a real impact by enhancing customer experiences every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 16000 - 16000 ÂŁ per year.
We are looking for a friendly, driven, and highly committed Customer Service Representative to join our team. This is not a role for someone who wants to simply “do their job” — this is an opportunity for someone who takes real ownership, thrives on responsibility, and is motivated to go above and beyond to deliver an outstanding customer experience.
You will play a key role in supporting customers and the wider team by ensuring smooth communication, accurate order processing, and proactive problem-solving. You will be expected to take ownership of customer queries from start to finish and ensure a consistently positive experience.
This is a hands‑on, fast‑paced role where you will be the first point of contact for our customers, managing enquiries, resolving issues, and ensuring every interaction reflects the high standards of our business. You will be trusted to manage your workload, prioritise effectively, and take accountability for outcomes.
We are looking for someone with the right mindset as much as experience.
What We’re Looking For- Ownership & Accountability – Takes responsibility and follows through
- Drive & Work Ethic – Willing to go above and beyond when needed
- Resilience – Able to manage pressure and handle challenging situations
- Adaptability – Comfortable in a fast‑paced, changing environment
- Customer‑Focused Approach – Always prioritises the customer experience
- Passion & Energy – Brings a positive, can‑do attitude
- Proactive Mindset – Looks for improvements and solutions
- Process customer orders accurately and efficiently
- Respond to customer enquiries via phone, email, and live chat
- Manage and follow up on back orders
- Prepare and issue customer quotes
- Conduct price comparisons and support tender processes
- Resolve customer complaints and returns professionally
- Meet or exceed performance targets (KPIs such as response times, call handling, NPS)
- Escalate complex issues to relevant departments where required
- Strong communication skills (verbal and written)
- Excellent customer service skills with a professional approach
- IT literate, with experience using CRM systems
- Strong organisation and time management skills
- Ability to remain calm under pressure
- Problem‑solving and multitasking ability
- Team player with a positive attitude
- Willingness to learn and continuously develop
- Company‑wide bonus scheme
- Free lunch provided daily
- Free on‑site parking
- On‑site gym access
- Career development opportunities and external training
- Employee Assistance Programme (mental health & financial wellbeing)
- Part‑time: 20 hours per week (Monday to Thursday, 10:00am – 3:00pm)
- Salary: ÂŁ16,000
Customer Service Representative in Telford employer: Berwick Care
Contact Detail:
Berwick Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Telford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or via email, being clear and friendly is key. Role-play with a friend or family member to get comfortable handling different customer scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went above and beyond to resolve an issue. This will demonstrate your proactive mindset and ownership attitude.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to take that next step.
We think you need these skills to ace Customer Service Representative in Telford
Some tips for your application 🫡
Show Your Ownership: When writing your application, make sure to highlight instances where you've taken ownership in previous roles. We love candidates who can demonstrate their commitment to going above and beyond for customers!
Be Customer-Focused: Your application should reflect a strong customer-focused approach. Share examples of how you've prioritised customer experience in the past, as this is key to what we’re looking for at StudySmarter.
Keep It Professional Yet Friendly: While we want to see your personality shine through, remember to maintain a professional tone. A friendly yet polished application will resonate well with us and show that you understand the importance of communication in customer service.
Apply Through Our Website: Don’t forget to submit your application through our website! This ensures it gets to the right people quickly and helps us keep track of all applications efficiently.
How to prepare for a job interview at Berwick Care
✨Show Your Ownership Mindset
During the interview, make sure to highlight instances where you've taken ownership of a project or resolved a customer issue. This role is all about accountability, so share specific examples that demonstrate your proactive approach and willingness to go above and beyond.
✨Demonstrate Your Customer Focus
Prepare to discuss how you prioritise customer experience in your previous roles. Think of scenarios where you turned a negative situation into a positive one for a customer. This will show that you understand the importance of exceptional service and are ready to deliver it.
✨Be Ready for Fast-Paced Questions
Since this role involves managing multiple tasks under pressure, expect questions that assess your ability to handle fast-paced environments. Practice responses that showcase your organisational skills and how you manage competing priorities effectively.
✨Bring Your Positive Energy
Your attitude can make a huge difference in customer service. During the interview, let your passion and energy shine through. Smile, engage with the interviewer, and express your enthusiasm for the role. A positive can-do attitude is exactly what they’re looking for!