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- Tasks: Deliver exceptional customer service and manage enquiries with a positive attitude.
- Company: Join a dynamic team focused on ownership and accountability.
- Benefits: Enjoy free lunch, gym access, and career development opportunities.
- Other info: Part-time hours with a supportive work environment.
- Why this job: Make a real impact by enhancing customer experiences every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 16000 - 16000 ÂŁ per year.
Take Ownership. Deliver Exceptional Service. Make an Impact.
We are looking for a friendly, driven, and highly committed Customer Service Representative to join our team. This is not a role for someone who wants to simply “do their job” — this is an opportunity for someone who takes real ownership, thrives on responsibility, and is motivated to go above and beyond to deliver an outstanding customer experience.
You will play a key role in supporting customers and the wider team by ensuring smooth communication, accurate order processing, and proactive problem-solving. You will be expected to take ownership of customer queries from start to finish and ensure a consistently positive experience.
This is a hands-on, fast-paced role where you will be the first point of contact for our customers, managing enquiries, resolving issues, and ensuring every interaction reflects the high standards of our business. You will be trusted to manage your workload, prioritise effectively, and take accountability for outcomes.
We are looking for someone with the right mindset as much as experience.
What We’re Looking For- Ownership & Accountability – Takes responsibility and follows through
- Drive & Work Ethic – Willing to go above and beyond when needed
- Resilience – Able to manage pressure and handle challenging situations
- Adaptability – Comfortable in a fast-paced, changing environment
- Customer-Focused Approach – Always prioritises the customer experience
- Passion & Energy – Brings a positive, can-do attitude
- Proactive Mindset – Looks for improvements and solutions
- Process customer orders accurately and efficiently
- Respond to customer enquiries via phone, email, and live chat
- Manage and follow up on back orders
- Prepare and issue customer quotes
- Conduct price comparisons and support tender processes
- Resolve customer complaints and returns professionally
- Meet or exceed performance targets (KPIs such as response times, call handling, NPS)
- Escalate complex issues to relevant departments where required
- Strong communication skills (verbal and written)
- Excellent customer service skills with a professional approach
- IT literate, with experience using CRM systems
- Strong organisation and time management skills
- Ability to remain calm under pressure
- Problem-solving and multitasking ability
- Team player with a positive attitude
- Willingness to learn and continuously develop
- Company-wide bonus scheme
- Free lunch provided daily
- Free on-site parking
- On-site gym access
- Career development opportunities and external training
- Employee Assistance Programme (mental health & financial wellbeing)
Part-time: 20 hours per week (Monday to Thursday, 10:00am – 3:00pm)
Salary: ÂŁ16,000
Customer Service Assistant in Telford employer: Berwick Care
Contact Detail:
Berwick Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This way, you can show how your own mindset aligns with theirs, especially when it comes to taking ownership and delivering exceptional service.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went above and beyond to resolve an issue. This will demonstrate your proactive mindset and resilience during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and ready to take on the responsibilities that come with the role.
We think you need these skills to ace Customer Service Assistant in Telford
Some tips for your application 🫡
Show Your Ownership: When writing your application, make sure to highlight instances where you've taken ownership of a task or project. We want to see that you’re not just looking to 'do your job' but are ready to go above and beyond for our customers.
Be Customer-Focused: Use your application to demonstrate your customer service skills. Share specific examples of how you've prioritised customer experience in the past. This will show us that you have the right mindset for this role.
Keep It Professional Yet Friendly: While we love a casual vibe, remember to maintain professionalism in your written application. Use clear language and a friendly tone to reflect the positive attitude we value at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Berwick Care
✨Show Your Ownership Mindset
During the interview, make sure to highlight your ability to take ownership of tasks. Share specific examples where you went above and beyond to resolve customer issues or improve processes. This will demonstrate that you understand the importance of accountability in a customer service role.
✨Demonstrate Your Problem-Solving Skills
Prepare for potential scenario-based questions where you might need to solve a customer complaint or issue on the spot. Think through your approach to problem-solving and be ready to explain how you would handle challenging situations while keeping the customer experience at the forefront.
✨Exude Positivity and Energy
Your attitude can make a huge difference in customer service. During the interview, let your passion for helping others shine through. Use positive language and show enthusiasm for the role, as this aligns with the company’s values of delivering exceptional service.
✨Be Ready to Discuss Adaptability
Since this role is in a fast-paced environment, be prepared to discuss times when you had to adapt quickly to changes or manage multiple tasks simultaneously. Highlight your resilience and ability to stay calm under pressure, as these traits are essential for success in this position.