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- Tasks: Deliver exceptional customer service and manage enquiries with a proactive mindset.
- Company: Join a dynamic team focused on ownership and accountability.
- Benefits: Enjoy free lunch, gym access, and career development opportunities.
- Other info: Part-time hours with a supportive work environment.
- Why this job: Make a real impact by enhancing customer experiences every day.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 16000 - 16000 £ per year.
Take Ownership. Deliver Exceptional Service. Make an Impact. We are looking for a friendly, driven, and highly committed Customer Service Representative to join our team. This is not a role for someone who wants to simply "do their job" — this is an opportunity for someone who takes real ownership, thrives on responsibility, and is motivated to go above and beyond to deliver an outstanding customer experience.
You will play a key role in supporting customers and the wider team by ensuring smooth communication, accurate order processing, and proactive problem-solving. You will be expected to take ownership of customer queries from start to finish and ensure a consistently positive experience. This is a hands‑on, fast‑paced role where you will be the first point of contact for our customers, managing enquiries, resolving issues, and ensuring every interaction reflects the high standards of our business. You will be trusted to manage your workload, prioritise effectively, and take accountability for outcomes. We are looking for someone with the right mindset as much as experience.
What We’re Looking For
- Ownership & Accountability – Takes responsibility and follows through
- Drive & Work Ethic – Willing to go above and beyond when needed
- Resilience – Able to manage pressure and handle challenging situations
- Adaptability – Comfortable in a fast‑paced, changing environment
- Customer‑Focused Approach – Always prioritises the customer experience
- Passion & Energy – Brings a positive, can‑do attitude
- Proactive Mindset – Looks for improvements and solutions
Key Responsibilities
- Process customer orders accurately and efficiently
- Respond to customer enquiries via phone, email, and live chat
- Manage and follow up on back orders
- Prepare and issue customer quotes
- Conduct price comparisons and support tender processes
- Resolve customer complaints and returns professionally
- Meet or exceed performance targets (KPIs such as response times, call handling, NPS)
- Escalate complex issues to relevant departments where required
Skills & Experience
- Strong communication skills (verbal and written)
- Excellent customer service skills with a professional approach
- IT literate, with experience using CRM systems
- Strong organisation and time management skills
- Ability to remain calm under pressure
- Problem‑solving and multitasking ability
- Team player with a positive attitude
- Willingness to learn and continuously develop
Benefits
- Company‑wide bonus scheme
- Free lunch provided daily
- Free on‑site parking
- On‑site gym access
- Career development opportunities and external training
- Employee Assistance Programme (mental health & financial wellbeing)
Hours & Salary
- Part‑time: 20 hours per week (Monday to Thursday, 10:00am – 3:00pm)
- Salary: £16,000
Customer Service in Telford employer: Berwick Care
Contact Detail:
Berwick Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service in Telford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This way, you can show how your own mindset aligns with theirs, especially when it comes to taking ownership and delivering exceptional service.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went above and beyond to resolve an issue. This will demonstrate your proactive mindset and resilience in challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making an impact in customer service.
We think you need these skills to ace Customer Service in Telford
Some tips for your application 🫡
Show Your Ownership: When writing your application, make sure to highlight instances where you've taken ownership in previous roles. We love candidates who can demonstrate their commitment to going above and beyond for customers!
Be Customer-Focused: Tailor your application to reflect a customer-centric mindset. Share examples of how you've prioritised customer experience in the past, as this is key to what we’re looking for at StudySmarter.
Keep It Professional Yet Friendly: Your written application should strike a balance between professionalism and friendliness. We want to see your personality shine through while maintaining a professional tone that reflects our values.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Berwick Care
✨Show Your Ownership Mindset
During the interview, make sure to highlight instances where you've taken ownership of a project or resolved a customer issue. This role is all about accountability, so share specific examples that demonstrate your proactive approach and willingness to go above and beyond.
✨Demonstrate Your Customer Focus
Prepare to discuss how you prioritise customer experience in your previous roles. Think of scenarios where you turned a negative situation into a positive one for a customer. This will show that you understand the importance of delivering exceptional service.
✨Be Ready for Fast-Paced Scenarios
Since this role involves managing multiple tasks under pressure, practice answering situational questions that reflect this. You might be asked how you would handle a high volume of enquiries or a difficult customer. Show them you can stay calm and organised!
✨Bring Your Positive Energy
Your attitude matters! Make sure to convey your enthusiasm for the role and the company during the interview. A friendly, can-do attitude will resonate well with the interviewers, as they are looking for someone who fits their vibrant team culture.