At a Glance
- Tasks: Lead daily operations and optimise supply services for care homes.
- Company: Join Berwick Care, a supportive and inclusive workplace.
- Benefits: Earn £50,000–£80,000, enjoy free gym access, lunch, and snacks.
- Other info: Dynamic environment with opportunities for business growth and personal development.
- Why this job: Make a real difference in care provision while developing your leadership skills.
- Qualifications: 2+ years in management and procurement, strong team leadership skills required.
The Business Operations Manager is responsible for leading and optimising the day-to-day operations of Berwick Care's supply services, ensuring the efficient, timely, and cost-effective delivery of high-quality products to care homes. The role ensures that clients are consistently supported with reliable supplies that enable safe, compliant, and effective care provision.
Responsibilities
- Operational Leadership – Oversee daily operations, ensure accurate order processing and delivery within agreed timeframes, monitor workflows, address operational issues, and align teams with agreed processes and priorities.
- Supply Chain & Procurement Management – Manage end-to-end procurement, negotiate pricing and terms, monitor supplier performance, develop partnerships, and identify alternative suppliers to improve risk and cost.
- Inventory Control & Stock Management – Maintain accurate stock records, monitor levels, analyse usage trends, implement stock control procedures, conduct audits and reconciliations.
- Logistics & Distribution Oversight – Oversee warehousing, picking, packing, dispatch, schedule deliveries, resolve delay issues, collaborate with logistics providers, and continually improve distribution processes.
- Compliance, Quality & Safety – Ensure compliance with health and safety regulations, maintain product quality standards, ensure documentation and traceability, and promote a safe working environment.
- Customer & Client Relationship Management – Build and maintain strong relationships, meet client expectations, handle complaints, gather feedback, and support client retention and satisfaction.
- Financial & Cost Management – Monitor budgets, control costs, identify savings opportunities, report variances, support pricing decisions, and ensure efficient use of resources.
- Team Leadership & Development – Lead, manage, and support the team daily, set objectives, provide coaching, conduct performance reviews, and foster a positive culture.
- Performance Monitoring & Continuous Improvement – Track operational KPIs, analyse data, implement process improvements, and promote continuous improvement across the team.
- Business Growth & Development – Support initiatives to grow the business, identify new service opportunities, collaborate with senior leadership, and support onboarding of new clients.
Qualifications
- 2+ years of leadership or management experience with strong team management skills.
- 2+ years of procurement experience and inventory control experience.
- Understanding of accounting and finance principles.
- Proficiency in IT systems, including Microsoft Office and stock/order management systems.
- Knowledge of customer service principles and maintaining high service standards.
- Experience negotiating with suppliers.
- Eligible to work in the United Kingdom.
- Full UK driving licence.
Desirable:
- Experience in logistics, care supplies or regulated environment.
- Knowledge of compliance and quality standards relevant to the care sector.
- Experience with inventory management or ERP systems.
- Formal management qualification such as ILM, CMI or equivalent.
- Experience in contract management, business improvement or lean/process improvement methodologies.
- Experience building relationships with clients and suppliers.
- Knowledge of health and safety requirements within a warehouse or operational environment.
Benefits
- Competitive salary of £50,000–£80,000 per year.
- Free onsite gym.
- Free lunch and unlimited snack cupboard.
- Onsite parking.
- Friendly, supportive team and inclusive workplace culture.
Business Operations Manager employer: Berwick Care
Berwick Care is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary alongside fantastic benefits such as a free onsite gym, complimentary lunches, and an unlimited snack cupboard. With a friendly and supportive team culture, Berwick Care fosters an inclusive environment where employees can thrive, grow, and contribute to meaningful care provision in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Berwick Care and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Berwick Care!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Berwick Care keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Business Operations Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Berwick Care:This is your chance to really connect with the team at Berwick Care. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Berwick Care
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Berwick Care.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Berwick Care that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Berwick Care. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
