At a Glance
- Tasks: Lead and optimise daily operations to ensure timely delivery of high-quality products to care homes.
- Company: Join Berwick Care, a supportive team dedicated to excellence in care supply services.
- Benefits: Competitive salary, free gym, lunch, snacks, and onsite parking.
- Other info: Inclusive workplace culture with opportunities for professional growth.
- Why this job: Make a real impact in the care sector while developing your leadership skills.
- Qualifications: 2+ years in management and procurement, with strong team and negotiation skills.
The predicted salary is between 50000 - 80000 £ per year.
The Business Operations Manager is responsible for leading and optimising the day-to-day operations of Berwick Care’s supply services, ensuring the efficient, timely, and cost-effective delivery of high-quality products to care homes. The role ensures that clients are consistently supported with reliable supplies that enable safe, compliant, and effective care provision. The postholder oversees procurement, inventory management, and logistics, maintaining strong supplier relationships and ensuring compliance with relevant quality, health, and safety standards. They are also responsible for driving operational improvements, managing resources effectively, and minimising costs without compromising service quality. Working closely with senior leadership, the Business Operations Manager supports business growth by strengthening client relationships, improving service performance, and identifying opportunities to enhance processes and expand the company’s offering. The role promotes a culture of accountability, responsiveness, and excellence across the operations team.
Accountabilities
- Operational Leadership
- Oversee the day-to-day running of all operational activities across the business
- Ensure orders are processed accurately and delivered within agreed timeframes
- Monitor workflows to maintain efficiency and high service standards
- Identify and address operational issues quickly to minimise disruption
- Ensure all teams are aligned and working to agreed processes and priorities
- Supply Chain & Procurement Management
- Manage the end-to-end procurement process from sourcing to delivery
- Negotiate pricing, terms, and service levels with suppliers
- Monitor supplier performance against agreed standards and KPIs
- Develop and maintain strong, reliable supplier partnerships
- Identify alternative suppliers to reduce risk and improve cost efficiency
- Inventory Control & Stock Management
- Maintain accurate stock records and robust inventory systems
- Monitor stock levels to prevent shortages and overstocking
- Analyse usage trends to improve forecasting and ordering cycles
- Implement stock control procedures to minimise waste and loss
- Conduct regular stock audits and reconciliations
- Logistics & Distribution Oversight
- Oversee warehousing, picking, packing, and dispatch processes
- Ensure deliveries are scheduled and completed efficiently
- Monitor delivery performance and resolve delays or errors
- Work with logistics providers to improve reliability and cost efficiency
- Continuously review and improve distribution processes
- Compliance, Quality & Safety
- Ensure compliance with health and safety regulations across operations
- Maintain product quality standards in line with care sector requirements
- Ensure proper documentation and product traceability is in place
- Conduct regular checks and audits to ensure compliance
- Promote a safe working environment for all staff
- Customer & Client Relationship Management
- Build and maintain strong relationships with care home clients
- Ensure client needs and expectations are consistently met
- Handle complaints and service issues in a timely and professional manner
- Gather client feedback to identify improvement opportunities
- Support account retention and long-term client satisfaction
- Financial & Cost Management
- Monitor operational budgets and control costs effectively
- Identify opportunities to reduce spending without impacting quality
- Track financial performance and report variances to senior management
- Support pricing decisions through cost analysis
- Ensure efficient use of resources across all operations
- Team Leadership & Development
- Lead, manage, and support the operations team on a daily basis
- Set clear objectives and performance expectations
- Provide coaching, training, and development opportunities
- Conduct regular performance reviews and feedback sessions
- Foster a positive, accountable, and collaborative team culture
- Performance Monitoring & Continuous Improvement
- Track operational KPIs such as delivery times, accuracy, and cost efficiency
- Analyse performance data to identify trends and issues
- Implement process improvements to enhance productivity and service quality
- Encourage a culture of continuous improvement across the team
- Regularly review systems and processes to drive efficiency
- Business Growth & Development Support
- Support initiatives to grow the business and expand client base
- Identify opportunities to improve services or introduce new products
- Work with senior leadership on strategic planning and development
- Contribute to improving the company’s market position and competitiveness
- Support the onboarding and servicing of new clients
Skills, Training and Knowledge Required
Essential
- 2+ years of leadership or management experience, with strong team management skills and the ability to motivate and develop staff
- 2+ years of procurement experience and experience in inventory control
- Understanding of accounting and finance principles
- Proficiency in IT systems, including Microsoft Office and stock/order management systems
- Knowledge of customer service principles and maintaining high service standards
- Experience negotiating with suppliers
- Eligible to work in the United Kingdom
Desirable
- Experience in logistics
- Experience working in a care supplies, healthcare, or other regulated environment
- Knowledge of compliance and quality standards relevant to the care sector
- Experience with inventory management or ERP systems
- Formal management qualification (e.g. ILM, CMI or equivalent)
- Experience in contract management
- Experience with business improvement or lean/process improvement methodologies
- Experience building relationships with clients and suppliers
- Knowledge of health and safety requirements within a warehouse or operational environment
- Full UK driving licence
What We Offer
- Competitive salary of 50-80k GBP/year
- Free onsite Gym
- Free lunch and unlimited snack cupboard
- Onsite parking
- Friendly, supportive team and inclusive workplace culture
Business Operations Manager in Telford employer: Berwick-Care-1
Berwick Care is an exceptional employer that prioritises the well-being and development of its employees, offering a competitive salary alongside unique benefits such as free onsite gym access, complimentary lunches, and an unlimited snack cupboard. With a strong focus on fostering a friendly and inclusive workplace culture, Berwick Care provides ample opportunities for professional growth and encourages a collaborative environment where operational excellence and client satisfaction are at the forefront of its mission.
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Manager in Telford
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Berwick-Care-1 and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Berwick-Care-1!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Berwick-Care-1 keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Business Operations Manager in Telford
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Berwick-Care-1:This is your chance to really connect with the team at Berwick-Care-1. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Berwick-Care-1
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Berwick-Care-1.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Berwick-Care-1 that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Berwick-Care-1. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
