At a Glance
- Tasks: Provide hands-on tech support and solve problems in a fast-paced environment.
- Company: Join Penguin Random House's dynamic Technology team in Colchester.
- Benefits: Gain valuable experience with competitive pay and a supportive team.
- Other info: Opportunity for growth in a collaborative and innovative workplace.
- Why this job: Make technology accessible and enjoyable for others while developing your skills.
- Qualifications: Experience in tech support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join our Technology team in Frating, Colchester as a Technology Support Analyst. This role requires onsite work 5 days a week. The team provides expertise and effective solutions to Penguin Random House, integrating flexibility and agility. The role is broad, covering service desk, deskside support, device builds, asset management, warehouse technology, and system administration.
What You Will Do
- Provide hands‑on support across a varied technology environment, including service desk, deskside support, device builds, asset management, warehouse technology, and system administration.
- Work with Windows, macOS, and iOS devices, endpoint management tools, print management platforms, mobile device management systems, and operational hardware.
Why It Might Be a Fit
This is a great opportunity for someone who enjoys working in a fast‑paced environment, likes solving problems, and takes pride in making technology feel simple and accessible for others. The role requires strong troubleshooting skills, experience with ITSM tools, and good understanding of ITIL principles.
Requirements
- Previous experience in a technology support, service desk, deskside or onsite support role.
- Strong troubleshooting skills across Windows, macOS, iOS and Microsoft 365.
- Experience using an ITSM tool such as ServiceNow or a similar platform.
- Experience with endpoint or device management tools such as Microsoft Intune, SCCM, Jamf, SOTI or similar.
- Good understanding of ITIL principles and support processes.
- Strong customer service skills and the ability to explain technical information clearly to non‑technical users.
