At a Glance
- Tasks: Manage product and operational health of Fremantle's Media Supply Chain and oversee vendor performance.
- Company: Join Fremantle, a leading powerhouse in the TV and Film industry, creating extraordinary entertainment.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic environment with hands-on troubleshooting and automation opportunities.
- Why this job: Be at the forefront of media technology and make a real impact on global entertainment.
- Qualifications: 5+ years in media tech roles, strong vendor management, and project tracking skills.
The predicted salary is between 51750 - 63250 £ per year.
Company Description
Creating the Extraordinary, Together. Fremantle is a powerhouse of the TV and Film industry. We are one of the world’s largest and most successful creators, producers and distributors of Entertainment, Drama & Film and Documentaries. Our purpose is driven by a shared goal of creating extraordinary content that connects people around the world, reflecting and celebrating diversity.
Job Description
Department/Area of Business: Global Media Supply Chain & Operations
Reports to: Global Head of Media Supply Chain & Operations
Overall Purpose of the Role
The Product and Service Assurance Manager is responsible for the product and operational health of Fremantle's Media Supply Chain, focusing on the MAM and related integration layers and the vendors who build, configure and support these. This role owns the operational management of live services, including incident, change and release management. The role sits between Media Operations and Media Technology, translating operational challenges into clear, prioritised, actionable work.
Main Objectives of the Role
- Own the delivery performance of vendors across the Media Supply Chain, tracking deliverables against contracted SLAs.
- Escalate and resolve vendor underperformance, feeding outcomes into renewal and commercial decisions.
- Coordinate incidents, releases, testing and acceptance, backlog prioritisation and lifecycle, dependency and decommissioning decisions.
- Act as the central point of coordination and escalation for significant service incidents, ensuring issues are triaged, progressed and communicated through to resolution.
- Coordinate release planning, testing and go-live activity across multiple vendors and internal teams, ensuring changes are sequenced and communicated without disrupting BAU Operations.
- Act as the primary interface between Media Operations and Technology (internal and external), collating and converting user requests and workarounds into clear, actionable, prioritised work.
- Own and maintain the operational Jira estate, internal and vendor-facing, ensuring all work is tracked, visible and accountable.
- Run a milestone- and priority-led approach to managing the flow of work.
- Get hands-on with troubleshooting, data investigation when required.
- Identify repetitive or manual work and build or commission automation/AI-driven solutions to remove it.
- Contribute to regular vendor governance and review forums.
- Identify solutions, drawing on broader technical and media industry knowledge.
Qualifications Knowledge and Skills
- 5+ years' experience in senior media technology or content supply chain roles.
- Highly experienced in managing third-party vendor deliverables and SLAs.
- Proven experience tracking and managing projects/tasks across both internal teams and external vendors.
- Comfortable running a milestone- and priority-driven delivery approach.
- Demonstrated ability to act as the interface between Operations and Technology teams.
- High degree of technical literacy.
- Practical and hands-on, with the ability to investigate support tickets, data issues and media-technical problems directly.
- AI-literate, with a ‘build to automate’ mentality.
- Experience with SaaS platforms and integrations between systems.
- Experience with service/run operations: incident management, release management and QA practices.
- Strong stakeholder management skills.
- Solution-oriented, with high attention to detail and accuracy.
- Commercial acumen — comfortable reading and negotiating around vendor contracts and SLAs.
- Experience with a programme management framework applied pragmatically.
Additional Information
Responsibility for Resources: SaaS technology estate and vendor relationships, Ticketing estate — internal and vendor-facing, Service, release and QA governance.
Product and Service Assurance Manager in Bristol employer: Bertelsmann
At DK, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our hybrid working model allows for flexibility while providing ample opportunities for professional growth and development within the finance sector. Join us in the UK, where you will be part of a supportive team dedicated to making a meaningful impact in the publishing industry.
