Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage key client relationships and drive profitability through strategic planning.
- Company: Leading age-inclusive jobs board in the UK, focused on over-50s employment.
- Benefits: Up to £47,000 salary, 25 days leave, pension, and employee discounts.
- Why this job: Join a dynamic team and make a real impact on client success.
- Qualifications: Proven account management experience and strong leadership skills.
- Other info: Opportunity for professional growth in a supportive environment.
The predicted salary is between 28000 - 52000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Salary: Up to £47,000.00
Location: Hams Hall
Hours: 40 hours per week, Monday to Friday
We are seeking an experienced and proactive Key Account Manager to take ownership of client relationships from inception to successful delivery, ensuring alignment with their business objectives and driving profitability. The ideal candidate will demonstrate exceptional leadership, strategic thinking, and a strong commitment to customer satisfaction.
Your Tasks
- Take commercial ownership of client relationships, overseeing P&L and ensuring pricing and profitability align with financial targets
- Provide oversight of service delivery and operations, monitoring SLA adherence, KPI variance, and client satisfaction surveys
- Prepare and lead monthly and quarterly business reviews, chairing client meetings as needed
- Collaborate with internal stakeholders to support project management for new business introductions or client projects
- Drive account evolution and growth through strategic planning and identifying opportunities for additional solutions
- Proactively identify and address risks and issues, developing mitigation plans and contingencies as needed
- Manage and resolve account escalations in a timely manner
- Lead and develop a high-performing team dedicated to client success
Your Profile
- Proven track record in customer account management, with a focus on resolving complaints and improving solutions
- Strong business acumen and strategic thinking abilities
- Exceptional communication skills, both verbal and written
- Demonstrated leadership experience, with a track record of developing and motivating teams
- Customer-centric mindset with a passion for building and maintaining relationships
- Proficiency in project management and problem-solving
We Offer
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days
- Pension contribution
- A life assurance policy that pays out 4 x Salary
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you
- Employee Discount Scheme through Benefit Hub
- Free car parking
Key Account Manager in Birmingham employer: Bertelsmann
Contact Detail:
Bertelsmann Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Get out there and connect with people in your industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on a Key Account Manager role!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their business objectives and think about how you can align your skills with their needs. This will show them you're not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience in customer account management and how you've driven profitability in past roles. Highlight your leadership skills and how you've motivated teams to achieve client satisfaction.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Key Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Key Account Manager role. Highlight your experience in managing client relationships and any achievements that align with the job description. We want to see how you can drive profitability and customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've led teams or improved client relationships in the past. Keep it engaging and relevant!
Showcase Your Strategic Thinking: In your application, don’t forget to demonstrate your strategic thinking skills. We’re looking for someone who can identify opportunities for growth and address risks effectively. Share any relevant experiences that showcase these abilities!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see all the other amazing opportunities we have at StudySmarter!
How to prepare for a job interview at Bertelsmann
✨Know Your Numbers
As a Key Account Manager, you'll need to demonstrate your understanding of P&L and financial targets. Brush up on relevant metrics and be ready to discuss how you've driven profitability in past roles. This shows you’re not just about relationships but also about the bottom line.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you’ve developed or motivated a team, especially in challenging situations. This will help illustrate your ability to lead a high-performing team dedicated to client success.
✨Be Client-Centric
Demonstrate your customer-centric mindset by sharing stories of how you've built and maintained strong client relationships. Be specific about how you’ve resolved complaints and improved solutions, as this aligns perfectly with the role's focus on customer satisfaction.
✨Prepare for Strategic Discussions
Since the role involves strategic planning and identifying growth opportunities, come prepared with ideas on how you could evolve accounts. Think about potential solutions you could offer and be ready to discuss how you would approach new business introductions.
