International Sales Operations Coordinator

Do you get a kick out of helping people? We're looking for an International Sales Operations Coordinator who thrives in a busy environment and enjoys variety in their job, to join the team on a 12-month Fixed Term basis (end date June 2027).

About the team

Sales Operations are involved in supporting the entire sales process from new title sell-in preparation to supplying to the end customer. This means working closely with internal and external stakeholders, helping to ensure that orders reach customers at the right place, the right price and at the right time.

The role

In this exciting role, you'll be responsible for helping to ensure the smooth-running of the International Sales Operations team. You'll work across all our publishing lists – everything from fiction to non-fiction, by way of cookery, poetry and children's – playing a key part in getting our stories into our customers’ hands. Tasks can vary from ensuring an order reaches Brazil in time for an event, to exploring supply options with our global PRH Group companies.

Key responsibilities:

• Managing orders from our customers across the world and tracking large volumes of data.
• Checking and providing accurate data such as stock availability and delivery dates.
• Collaborating closely with colleagues in different departments, particularly Production and Inventory to help deliver the best possible service to our customers.
• Managing the processing of orders in SAP (one of our internal systems) whilst ensuring work is complete within deadlines and publication schedules.
• Producing reports in Excel and checking customer claims.
• Carrying out other ad hoc team support when required.

What you'll bring:

• Organised and proactive with excellent time management skills.
• Clear communicator, friendly, and helpful.
• Attentive to detail and able to balance urgent priorities with regular tasks.
• Comfortable with technology and eager to learn.
• Experience with MS Office, particularly Excel.
• Ability to work with customers and a range of colleagues.

If you have opted into our disability confident scheme, the above are the essential criteria you must meet to be considered for our interview scheme. Please note, there may be occasions where the volume of applicants means we can’t take all eligible candidates to interview.

Here at Penguin, we believe in the power of authenticity and human creativity. When you apply for a position, we want to encourage you to showcase your unique voice. Throughout our recruitment process, please share your own thoughts, experiences, and skills. This helps us get a true sense of who you are and what you might bring to our team. We celebrate creativity and diverse perspectives, so please be yourself!

While we recognise AI tools can be helpful, we recommend using them thoughtfully to ensure your responses reflect you. While our offices across the UK are places to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. For this role we expect the successful candidate to work from our London-based office a minimum of one day per week (ideally Tuesdays) and offer the remaining four days to be worked remotely.