At a Glance
- Tasks: Deliver outstanding customer experiences and drive service excellence in logistics.
- Company: Join Arvato, a leading global 3PL service provider with a collaborative culture.
- Benefits: Up to £31k salary, 25 days leave, life assurance, and employee discounts.
- Other info: Dynamic environment with opportunities for growth and continuous improvement.
- Why this job: Be the key link between customers and teams, making a real impact on service delivery.
- Qualifications: Strong communication, organisational skills, and a problem-solving mindset are essential.
The predicted salary is between 31000 - 31000 £ per year.
Arvato is an innovative and leading global 3PL service provider in supply chain management and e-commerce. With 20,000 team members at over 100 locations, we focus on the Consumer Products, Tech, Healthcare, Automotive and Publisher industries. You will work in an environment built on collaboration, respect, commitment and curiosity, where you can grow, contribute your ideas, and make an impact. Be part of the team that delivers logistics excellence and shapes supply chains globally.
Location: Hams Hall, Coleshill - Birmingham
Salary: Up to £31k
Hours: 40 hours per week, Monday to Friday 08:30 – 17:00
Join Arvato as a Customer Service Delivery Specialist. Are you passionate about delivering outstanding customer experiences and ensuring service excellence? Arvato is looking for a proactive and customer-focused Customer Service Delivery Specialist to join our team in Corby.
In this role, you’ll act as a key link between customers, internal teams, and operational functions, helping to ensure service commitments are met while continuously driving improvements in customer satisfaction and service delivery:
- Manage client relationships and act as a primary point of contact for service-related queries.
- Monitor service performance against agreed KPIs and SLAs.
- Investigate and resolve customer issues efficiently and professionally.
- Coordinate with operational and support teams to ensure smooth service delivery.
- Analyse service data and identify opportunities for process improvement.
- Produce customer reports and communicate performance updates.
- Support continuous improvement initiatives and customer projects.
Qualifications:
- Excellent communication and relationship-building skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Problem-solving mindset with keen attention to detail.
- Good analytical and reporting abilities.
- Proficiency in Microsoft Office applications, particularly Excel.
- Experience within logistics, supply chain, or outsourcing environments is advantageous but not essential.
Additional Information:
- 25 days annual leave plus 8 bank holidays with the option to purchase up to an additional 5 days.
- A life assurance policy that pays out 4 x Salary.
- Employee Assistance Programme that provides you with confidential support, information, and advice to help you.
- Employee Discount Scheme through Benefit Hub.
Customer Service Delivery Specialist employer: Bertelsmann-Jobs
At our Frating, Essex location, we pride ourselves on fostering a collaborative and innovative work culture that empowers employees to thrive. As a Scrum Master, you'll not only drive AGILE practices but also benefit from flexible working hours, competitive compensation, and a commitment to employee growth through continuous improvement initiatives. Join us in creating meaningful change while enjoying the support of a Disability Confident Committed organisation that values diversity and inclusion.
