Customer Experience & Delivery Specialist

Customer Experience & Delivery Specialist

Full-Time 31000 - 31000 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Be the go-to person for customers, ensuring their needs are met and satisfaction is high.
  • Company: Join Arvato, a leader in customer service with a focus on teamwork.
  • Benefits: Enjoy a competitive salary, 40-hour work week, and opportunities for growth.
  • Other info: Dynamic role with a supportive team environment.
  • Why this job: Make a real difference in customer experiences while developing your skills.
  • Qualifications: Strong communication skills and a passion for customer service.

The predicted salary is between 31000 - 31000 £ per year.

Arvato is seeking a Customer Service Delivery Specialist to join our team at the Birmingham area site.

You will act as a key liaison between customers and internal teams to ensure service commitments are met and to drive improvements in customer satisfaction and delivery.

You will manage client relationships, monitor KPIs, resolve issues efficiently, and collaborate with operations to ensure smooth service delivery.

The role offers a 40-hour week and a salary up to £31k.

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Customer Experience & Delivery Specialist employer: Bertelsmann-Jobs

At our Frating, Essex location, we pride ourselves on fostering a collaborative and innovative work culture that empowers employees to thrive. As a Scrum Master, you'll not only drive AGILE practices but also benefit from flexible working hours, competitive compensation, and a commitment to employee growth through continuous improvement initiatives. Join us in creating meaningful change while enjoying the support of a Disability Confident Committed organisation that values diversity and inclusion.

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Contact Details:

Bertelsmann-Jobs Recruitment Team

We think you need these skills to ace Customer Experience & Delivery Specialist

Customer Service
Client Relationship Management
KPI Monitoring
Issue Resolution
Collaboration
Service Delivery Management
Communication Skills