At a Glance
- Tasks: Support customers through calls and emails while managing records and collaborating with your team.
- Company: Join a reputable organisation in Durham with a focus on outstanding customer service.
- Benefits: Earn £13.45 per hour, with potential increases and overtime, plus vouchers for star performance.
- Other info: Flexible part-time shifts with opportunities for permanent positions.
- Why this job: Gain valuable experience in a structured environment and grow your professional skills.
- Qualifications: Strong communication skills and a commitment to high-quality customer service.
The predicted salary is between 13.45 - 13.45 £ per hour.
Berry Recruitment are currently recruiting for Customer Service Advisors for our client based in Durham. This is a 12-month fixed-term contract that can lead to a permanent position for the right candidates.
About the Role
We're looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.
What You'll Be Doing
- Handling inbound and outbound calls, emails, and customer enquiries
- Completing transactions and maintaining accurate digital and manual records
- Managing daily workloads to meet deadlines
- Escalating non-routine queries appropriately
- Collaborating with team members to support overall performance
- Providing general administrative support
- Ensuring compliance with internal controls and audit requirements
What We're Looking For
- Candidates from all customer service backgrounds
- Strong communication and interpersonal skills
- Proven ability to work effectively in a team or structured environment
- Good organisational and time management skills
- Excellent attention to detail and accuracy
- Commitment to delivering high-quality customer service
Shifts: 9:00-11:00am starts to 14:30-16:30pm finishes (27.5 hours a week) including weekends. 3-5 weekends over an 8 week period (can be consecutive or spaced out depending on business needs).
Pay: £13.45 per hour rising to £13.57 per hour after 12 weeks plus overtime. Vouchers awarded for star performance and free tea and coffee available onsite.
For further details, please forward your CV or call (phone number removed).
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Customer Service Advisor - Part Time in Stafford employer: Berry Recruitment
Berry Recruitment is an excellent employer that values reliability and teamwork, offering a supportive work culture where every team member plays a vital role in maintaining cleanliness and hygiene. With flexible morning shifts from 7am to 11am, employees enjoy a balanced work-life schedule while earning a competitive pay rate of £12.71 per hour. The company also prioritises employee growth and development, making it a rewarding place for those seeking meaningful employment in Reading.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part Time in Stafford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Berry Recruitment and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Berry Recruitment and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor - Part Time in Stafford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Berry Recruitment.
Get Familiar with Our Brand:Before applying, take some time to learn about Berry Recruitment and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Berry Recruitment
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Berry Recruitment.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Berry Recruitment will surely appreciate.
