Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage maintenance calls, liaise with engineers, and handle customer enquiries.
- Company: Growing maintenance company based in St Albans with a fun team culture.
- Benefits: Competitive salary of £28,000 and a supportive team environment.
- Why this job: Join a dynamic team and make a difference in customer service.
- Qualifications: Exceptional customer service skills and experience with CRM systems.
- Other info: Ideal for those who enjoy a fast-paced, collaborative work environment.
The predicted salary is between 24000 - 32000 £ per year.
Our St Albans based client is looking for a Customer Service/Helpdesk Coordinator to join their growing team who specialise in maintenance. Your role is to manage incoming reactive maintenance calls on various contracts raising, allocating, reviewing, reworking and signing off. You will liaise with engineers and subcontractors throughout the day. Handle incoming calls and make outgoing where required. Manage daily emails responding to enquiries. Provide a friendly and professional point of contact. Completing administration tasks.
The ideal candidate will have scheduled engineers, knowledge of maintenance issues would be an advantage and have exceptional customer service skills and attention to detail. In addition you will have excellent IT ability and have experience of using a CRM system.
In return the company offer a salary of £28000pa and a fun team based environment.
Apply now to avoid disappointment.
Customer Service - Helpdesk in St Albans employer: Berry Recruitment
Contact Detail:
Berry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Helpdesk in St Albans
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves handling calls, try role-playing with a friend or family member. Focus on being friendly and professional, just like you would be with customers.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and helps you figure out if the company is the right fit for you. Think about what you want to know about their maintenance processes or team dynamics.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can make a great impression and keep you fresh in their minds. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Customer Service - Helpdesk in St Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills, like scheduling engineers or using CRM systems. We want to see how your background fits with the role!
Craft a Friendly Cover Letter: Your cover letter is your chance to show off your personality! Keep it professional but friendly, and explain why you’re excited about joining our team in St Albans.
Show Off Your Attention to Detail: In your application, give examples of how you've managed tasks with precision. Whether it's handling calls or responding to emails, we love candidates who can demonstrate their attention to detail.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to see your enthusiasm and ensure you don’t miss out on this opportunity!
How to prepare for a job interview at Berry Recruitment
✨Know Your Stuff
Make sure you brush up on maintenance issues and the specifics of the role. Familiarise yourself with common problems that might come up in a helpdesk environment. This will show your potential employer that you're not just interested in the job, but that you understand it too.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about times when you went above and beyond to help a customer or resolved a tricky situation. This will demonstrate your ability to be the friendly and professional point of contact they’re looking for.
✨Get Comfortable with Tech
Since you'll be using a CRM system, make sure you're familiar with how these systems work. If you have experience with specific software, mention it! If not, consider doing a quick online tutorial to get a basic understanding. It’ll give you an edge and show that you’re proactive.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on answering questions clearly and confidently. This will help you feel more at ease during the actual interview and allow you to showcase your attention to detail and organisational skills effectively.