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- Tasks: Be the go-to person for communication and support at Southampton General Hospital.
- Company: Join Berry Recruitment, a supportive team in a vital healthcare setting.
- Benefits: Earn £12.21 per hour with flexible shifts and valuable experience.
- Why this job: Make a difference in healthcare while developing your customer service skills.
- Qualifications: Must be computer literate and have excellent customer service skills.
- Other info: Opportunity to train as a ward host and gain diverse experience.
The predicted salary is between 10 - 15 £ per hour.
Berry Recruitment are looking for a Help Desk Operative to work at Southampton General Hospital on a maternity cover contract. You will need to be available for induction on either 12th or 13th January and start as soon as possible after this. You will need to be flexible with working hours but most of the shifts will be Monday to Friday 13.30 - 21.00. Hourly pay rate £12.21. The hospital would also like help desk operatives to be trained as ward hosts in case you are asked to ever cover this due to being short staffed.
Key Duties:
- Support point for information and communication between organisation and customer
- Receive Service Centre requests (telephone calls, emails and reception) from all service areas of the hospital
- Enter details of calls into database and follow up details of action and outcome
- Using specific software and databases
Candidate Requirements:
- Computer literate including Microsoft Office
- Excellent customer service at all times
- Working as part of a busy team and also unsupervised
Please note you will need a BASIC DBS check for this role. Please apply now or contact Rachael at the Southampton office for more details!
Helpdesk Operative, Southampton employer: Berry Recruitment
Contact Detail:
Berry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Operative, Southampton
✨Tip Number 1
Get to know the company! Research Southampton General Hospital and Berry Recruitment. Understanding their values and culture can help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and teamwork. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Be flexible and open-minded! Since the role involves working various shifts, showing your willingness to adapt can set you apart from other candidates. Highlight your flexibility in your conversations.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in the healthcare sector.
We think you need these skills to ace Helpdesk Operative, Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Helpdesk Operative role. Highlight your customer service skills and any relevant experience that shows you can handle the busy environment at Southampton General Hospital.
Show Off Your Tech Skills: Since you'll be using specific software and databases, mention your computer literacy and familiarity with Microsoft Office. We want to see that you're comfortable with technology and can adapt quickly!
Be Flexible: Flexibility is key for this role, so emphasise your willingness to work various shifts. Let us know that you're ready to jump in whenever needed, especially if it means covering as a ward host!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Berry Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Helpdesk Operative role. Familiarise yourself with the key duties listed in the job description, such as handling service requests and using specific software. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since excellent customer service is a must for this role, prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Be ready to discuss how you can maintain a positive attitude even in a busy environment, as this will resonate well with the interviewers.
✨Flexibility is Key
The job requires flexibility with working hours, so be prepared to discuss your availability during the interview. Highlight your willingness to adapt to different shifts and your readiness to take on additional responsibilities, like training as a ward host if needed. This shows that you're a team player and ready to step up when required.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member to practice your responses. Focus on articulating your thoughts clearly and concisely. Additionally, prepare some questions to ask the interviewer about the team dynamics and the hospital's culture, as this demonstrates your interest in fitting into their environment.
