At a Glance
- Tasks: Process customer orders and support the sales team in a dynamic environment.
- Company: Join a reputable company in Abingdon with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for personal growth.
- Other info: Great chance to work in a supportive team with career advancement potential.
- Why this job: Be part of a team that values your input and helps you develop essential skills.
- Qualifications: Basic admin skills and a passion for customer service are key.
Berry Recruitment are NOW hiring for a committed and experienced Customer Service Administrator to work for a company in Abingdon, Oxfordshire.
Role: Sales Order Administrator
Salary: £28,000 per annum
Location: Abingdon, Oxfordshire
Hours: 9am - 5pm, Monday - Friday
Key Responsibilities of the Customer Service Administrator:
- Processing orders received from customers via email
- Processing orders received from customers via Amazon portal
- Assist in the effective liaison, support and assistance between customer services department and the rest of the organisation (particularly sales department)
- Maintaining mechanisms for surveying and measuring customer satisfaction and disseminating feedback to the appropriate internal entities
- Using the CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers' issues and complaints in accordance with agreed requirements
- Generate daily metrics report and send it to the CEO and finance manager
- Assist with issuing credit note requests and follow the process of getting these approved (by sales director, finance manager and CEO)
- Achieve agreed personal targets and assist to achieve CS team targets
- Ensure compliance to relevant codes, legislation, and procedures including health and safety
- Maintain accurate records/documentation associated with your work
- Immediately report problems/failures that may impact on the organisation and/or its customers to line manager
- Contribute towards the smooth running of the team
- Adhere to all organisation policies and procedures
- Interact and co-operate with all members of the organisation, its suppliers and clients/customers
- Interact and respond to queries and complaints from end users (Amazon, eBay, Shopify customers)
About you:
- Basic knowledge of Microsoft Word, Excel, PowerPoint and Outlook
- Excellent written and verbal communication in English
- Good understanding of administration and the office environment generally
- An understanding of compliance issues and how a CS team works
- High integrity and honesty in all dealings
- Good analytical, interpersonal, organisational and problem-solving skills
- Basic project management skills
- Ability to work under pressure
- Strong time-management skills
- Ability to work independently and as part of the team
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can add value to the role, we'd love to learn more about you!
For more information and to apply, contact the Oxford branch of Berry Recruitment or click 'Apply Now' to submit your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Sales Order Administrator - Hybrid Working employer: Berry Recruitment
Berry Recruitment is an exceptional employer, offering a supportive and dynamic work environment in Abingdon, Oxfordshire. With a focus on employee growth and development, we provide comprehensive training and opportunities for career advancement, all while promoting a culture of collaboration and respect. Our hybrid working model ensures flexibility, allowing you to balance your professional and personal life effectively.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Order Administrator - Hybrid Working
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Sales Order Administrator role. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially how they handle customer service. Be ready to share examples of how you've tackled similar challenges in the past. We want to see that you can fit right in!
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Sales Order Administrator - Hybrid Working
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales Order Administrator role. Highlight your customer service experience and any relevant admin skills to catch our eye!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your background aligns with what we’re looking for. Keep it friendly and professional!
Show Off Your Skills:Don’t forget to mention your proficiency in Microsoft Office and any CRM systems you’ve used. We love seeing candidates who can hit the ground running, so let us know what you bring to the table!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Berry Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Sales Order Administrator. Familiarise yourself with order processing, customer service protocols, and CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is crucial for this position, prepare examples of how you've effectively communicated with customers or team members in the past. Be ready to discuss how you handle queries and complaints, especially in a fast-paced environment.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved issues or improved processes in your previous roles. Highlight your analytical skills and how you can contribute to maintaining customer satisfaction and compliance within the organisation.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order processing, or how they measure customer satisfaction. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
