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- Tasks: Manage incoming maintenance calls and liaise with engineers and subcontractors.
- Company: Growing maintenance company based in St Albans with a fun team environment.
- Benefits: Competitive salary of £28,000 and a supportive team culture.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Exceptional customer service skills and experience with CRM systems preferred.
- Other info: Opportunity for growth in a collaborative and engaging workplace.
The predicted salary is between 24000 - 32000 £ per year.
Our St Albans based client is looking for a Customer Service/Helpdesk Coordinator to join their growing team who specialise in maintenance.
Your role is to manage incoming reactive maintenance calls on various contracts raising, allocating, reviewing, reworking and signing off. You will liaise with engineers and subcontractors throughout the day. Handle incoming calls and make outgoing where required. Manage daily emails responding to enquiries. Provide a friendly and professional point of contact. Completing administration tasks.
The ideal candidate will have scheduled engineers, knowledge of maintenance issues would be an advantage and have exceptional customer service skills and attention to detail. In addition you will have excellent IT ability and have experience of using a CRM system.
In return the company offer a salary of £28000pa and a fun team based environment.
Apply now to avoid disappointment.
Customer Service - Helpdesk in Saint Albans employer: Berry Recruitment
Contact Detail:
Berry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Helpdesk in Saint Albans
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help us feel more confident and articulate when discussing our customer service skills and experience.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their maintenance processes or team dynamics shows that we’re engaged and eager to learn more about how we can contribute.
✨Tip Number 4
Follow up after the interview! A quick thank-you email reiterating our interest in the role can set us apart from other candidates. Plus, it’s a great way to keep the conversation going!
We think you need these skills to ace Customer Service - Helpdesk in Saint Albans
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service/Helpdesk role. Share specific examples of how you've handled maintenance issues or managed customer queries in the past.
Show Off Your IT Skills: Since we value excellent IT ability, make sure to mention any CRM systems you’ve used before. If you have experience with scheduling or managing calls, let us know how you’ve done that effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on this fantastic opportunity to join our fun team!
How to prepare for a job interview at Berry Recruitment
✨Know Your Stuff
Before the interview, brush up on common maintenance issues and how they’re resolved. Familiarise yourself with the company’s services and any specific contracts they handle. This will show that you’re genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you’ve turned a negative experience into a positive one. This is crucial for a role that involves liaising with clients and engineers.
✨Be Ready to Talk Tech
Since the job requires excellent IT skills and experience with CRM systems, be ready to discuss your technical abilities. Mention specific software you’ve used and how it helped you manage tasks efficiently. This will demonstrate your capability to handle the administrative side of the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This not only shows your communication skills but also your attention to detail, which is key for this position.
