At a Glance
- Tasks: Engage with residents, manage project updates, and ensure smooth communication between parties.
- Company: Join a large organisation focused on community relations in Haringey.
- Benefits: Competitive salary, 24 days leave, wellness support, and discounts on major brands.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Be the voice of the community and make a real difference in residents' lives.
- Qualifications: Strong interpersonal skills, IT proficiency, and a passion for customer service.
We are delighted to be working with this large organisation who is recruiting for a few Resident Liaison Officer in the Haringey area.
Generally you will need a UK driving license, a vehicle will be provided.
You will be a "people person", having amazing interpersonal skills in order to speak to residents regarding works in their area.
The projects can be varied and you will be the main contact between the two parties.
You will need to be able to keep customers up to date with the works situation and also be able to contact stakeholders where required.
You will visit all homes, identifying any safeguarding concerns.
Prepare and monitor a tracker for the project.
Work closely with the Client and their representatives in ensuring good relations and information sharing is maintained.
Respond and action all complaints in line with customer care process and accurately record all complaints on the appropriate tracker/system.
You will have strong IT ability, and outstanding customer service skills.
You could come from an office or retail background as you are dealing with people face to face and must enjoy interacting in this manner.
The role will start in September/October.
- Hours are Monday to Friday 8am to 5pm with a 1 hour lunch break
- In return the company is looking to pay a competitive salary of £31000 - £36000pa
- Together with a host of benefits
24 days annual leave (+ public holidays) 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts Cycle to work scheme Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programme.
Pension Life Cover equivalent to 1.5 times annual salary Apply now
Resident Liaison Officer - Haringey employer: Berry Recruitment
Berry Recruitment is an excellent employer that values reliability and teamwork, offering a supportive work culture where every team member plays a vital role in maintaining cleanliness and hygiene. With flexible morning shifts from 7am to 11am, employees enjoy a balanced work-life schedule while earning a competitive pay rate of £12.71 per hour. The company also prioritises employee growth and development, making it a rewarding place for those seeking meaningful employment in Reading.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer - Haringey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Berry Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Berry Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Resident Liaison Officer - Haringey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Berry Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Berry Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Berry Recruitment!
How to prepare for a job interview at Berry Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
