At a Glance
- Tasks: Coordinate customer service, manage bookings, and handle queries with a vibrant team.
- Company: Join a dynamic company in Northampton with a focus on customer satisfaction.
- Benefits: Earn £12.71 per hour with a path to permanent employment and a supportive work environment.
- Other info: Immediate start with flexible working in a busy, collaborative team.
- Why this job: Make a real difference by helping service users and enhancing their experience.
- Qualifications: Strong communication skills and a passion for delivering excellent customer service.
The predicted salary is between 12.71 - 12.71 £ per hour.
Berry Recruitment are now
HIRING for a confident and vibrant candidate to join their client based in Northampton, as a Customer Service Coordinator.
This role will be an immediate start and offered on a Temporary to permanent basis.
- Role
- Customer Service (Temp to Permanent)
- Location
- Northampton – NN3 8RQ
- Salary
- £12.71 per hour
- Working Monday to Fridays 8am-5pm (40 hours)
Key Responsibilities
- The main duties for this Customer Service Coordinator role would be making contact with service users and agreeing a convenient maintenance/ service/test time.
- You will be responsible for scheduling and manifesting maintenance bookings with inset periods and entering on to internal system and booking into technicians Outlook diaries.
- Dealing with all queries and enquiries from service users.
- Assist and manage incoming calls and answer any customer queries.
- Coordinating equipment orders to be delivered, installed and collected.
- Order analysis by checking, identifying and reporting any errors made via online orders.
- Providing telephone and email advice to clinical/social care staff to support effective prescription.
- Carrying out administrative tasks within the team.
- Candidate Specification
- Excellent communication and interpersonal skills
- Experience of, and commitment to, delivering focused customer services
- The ability to take ownership of tasks and work accurately and flexibly within a busy team
- An enthusiastic and positive approach
- Good IT skills
- Ability to work accurately and flexibly as part of a busy team
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation.
Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
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Customer Service Coordinator - Temp to Permanent in Northampton employer: Berry Recruitment
Berry Recruitment is an excellent employer that values reliability and teamwork, offering a supportive work culture where every team member plays a vital role in maintaining cleanliness and hygiene. With flexible morning shifts from 7am to 11am, employees enjoy a balanced work-life schedule while earning a competitive pay rate of £12.71 per hour. The company also prioritises employee growth and development, making it a rewarding place for those seeking meaningful employment in Reading.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator - Temp to Permanent in Northampton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Berry Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Berry Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Coordinator - Temp to Permanent in Northampton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Berry Recruitment.
How to prepare for a job interview at Berry Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Berry Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Berry Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
