At a Glance
- Tasks: Support customers through calls and emails while managing transactions and records.
- Company: Reputable organisation in Durham with a focus on outstanding customer service.
- Benefits: Part-time hours, potential for permanent role, and performance vouchers.
- Other info: Flexible shifts with free tea and coffee onsite.
- Why this job: Join a high-performing team and enhance your professional skills in a supportive environment.
- Qualifications: Strong communication skills and ability to work in a team.
The predicted salary is between 10 - 12 € per hour.
Berry Recruitment are currently recruiting for Customer Service Advisors for our client based in Durham. 12 month Fixed Term Contract. Can lead to a permanent position for the right candidates.
About the Role
We’re looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.
What You’ll Be Doing:
- Handling inbound and outbound calls, emails, and customer enquiries
- Completing transactions and maintaining accurate digital and manual records
- Managing daily workloads to meet deadlines
- Escalating non-routine queries appropriately
- Collaborating with team members to support overall performance
- Providing general administrative support
- Ensuring compliance with internal controls and audit requirements
What We’re Looking For:
- Candidates from all customer service backgrounds
- Strong communication and interpersonal skills
- Proven ability to work effectively in a team or structured environment
- Good organisational and time management skills
- Excellent attention to detail and accuracy
- Commitment to delivering high-quality customer service
Shifts: 9:00–11:00am starts to 14:30–16:30pm finishes (27.5 hours a week) including weekends. 3-5 weekends over an 8 week period (can be consecutive or spaced out depending on Business needs). Vouchers awarded for star performance and Free tea and coffee available onsite.
Customer Service Advisor - Part Time in North East employer: Berry Recruitment
Berry Recruitment offers a supportive and dynamic work environment in Durham, where Customer Service Advisors can thrive on a 12-month fixed-term contract with the potential for permanent employment. Employees benefit from structured professional development, a commitment to high-quality customer service, and a culture that values teamwork and individual contributions, all while enjoying perks like performance vouchers and complimentary refreshments on-site.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part Time in North East
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle calls and emails like a pro. Try role-playing with a friend to get comfortable with common scenarios.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in past roles. This will highlight your ability to thrive in a structured environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Remember, we’re rooting for you!
We think you need these skills to ace Customer Service Advisor - Part Time in North East
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to contribute to our high-performing team.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples from your past roles that demonstrate your strong communication and organisational abilities.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your key points stand out. This will help us quickly see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Berry Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like handling calls and managing customer enquiries. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is crucial. Prepare examples of how you've effectively communicated in past roles. Think about times when you resolved issues or collaborated with team members to enhance service delivery.
✨Demonstrate Your Organisational Skills
Since the role involves managing daily workloads and meeting deadlines, be ready to discuss how you stay organised. Share specific strategies you use to prioritise tasks and ensure accuracy in your work, especially when dealing with customer records.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you assess if it’s the right fit for you.
