At a Glance
- Tasks: Support customers through calls and emails while managing daily workloads.
- Company: Reputable organisation in Durham with a focus on outstanding service.
- Benefits: 12-month contract with potential for permanent role, plus performance vouchers.
- Other info: Enjoy free tea and coffee onsite and flexible weekend shifts.
- Why this job: Join a high-performing team and enhance your customer service skills.
- Qualifications: Strong communication skills and ability to work in a team.
The predicted salary is between 22000 - 26000 € per year.
Berry Recruitment are currently recruiting for Customer Service Advisors for our client based in Durham. This is a 12-month Fixed Term Contract that can lead to a permanent position for the right candidates.
About the Role
We’re looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.
What You’ll Be Doing
- Handling inbound and outbound calls, emails, and customer enquiries
- Completing transactions and maintaining accurate digital and manual records
- Managing daily workloads to meet deadlines
- Escalating non-routine queries appropriately
- Collaborating with team members to support overall performance
- Providing general administrative support
- Ensuring compliance with internal controls and audit requirements
What We’re Looking For
- Candidates from all customer service backgrounds
- Strong communication and interpersonal skills
- Proven ability to work effectively in a team or structured environment
- Good organisational and time management skills
- Excellent attention to detail and accuracy
- Commitment to delivering high-quality customer service
Shifts
8:00–11:30 AM starts to 17:30–20:00 PM finishes (37 hours a week) including weekends. 3-5 weekends over an 8 week period (can be consecutive or spaced out depending on Business needs).
Vouchers awarded for star performance and Free tea and coffee available onsite.
For further details, please forward your CV or call 01785 220800.
Customer Service Advisor - Full Time in North East employer: Berry Recruitment
Berry Recruitment is an excellent employer, offering a supportive and dynamic work environment in Durham where Customer Service Advisors can thrive. With opportunities for professional growth and a commitment to outstanding customer service, employees benefit from a structured approach to their roles, alongside perks such as performance vouchers and complimentary refreshments on-site. Join a high-performing team that values collaboration and excellence, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Full Time in North East
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, try role-playing with a friend or family member. This will help you feel more confident when it comes to delivering outstanding customer service.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in past roles. Highlighting your ability to work effectively in a team will make you stand out as a candidate.
✨Tip Number 4
Stay organised! Use a planner or digital tool to manage your time and tasks. Being able to demonstrate good organisational skills will impress potential employers and show you're ready for the structured environment.
We think you need these skills to ace Customer Service Advisor - Full Time in North East
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any relevant customer service experience and showcase your communication skills, as these are key for us.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’d be a great fit for our team. Keep it friendly and professional, just like we are at StudySmarter.
Showcase Your Team Spirit:Since we value collaboration, mention any experiences where you’ve worked effectively in a team. This will show us that you can thrive in our structured environment and contribute to our high-performing team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Berry Recruitment
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does. Familiarise yourself with the key responsibilities like handling calls and managing customer enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since strong communication is crucial for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you resolved conflicts or helped customers, and be ready to share those stories during the interview.
✨Demonstrate Team Spirit
This role requires collaboration, so be prepared to discuss how you work well in a team. Share experiences where you supported colleagues or contributed to team goals. Highlighting your ability to work in a structured environment will show you're a great fit.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific customer service scenarios. Practice responses to common situations, like dealing with an upset customer or managing multiple tasks. This will help you feel confident and prepared during the interview.
