Internal Service Administrator in Milton

Berry Recruitment are NOW hiring for a committed and experienced Internal Service Administrator to work for a company in Milton Park, Oxfordshire

Role: Internal Service Administrator

Salary: 12.89 per hour

Location: Milton Park, Oxfordshire

Hours: Monday to Friday, 8:30am – 4:30pm

As a member of the Customer Experience Team, you will be responsible for the coordination of service, repair and warranty activities from customer engagement through to completion, always ensuring excellent customer service and adherence to SLA’S and KPI’S.

The after-sales administration process involves all aspects of customer service for instruments returned to the facility, including issuing return authorisations, quoting, order processing, account management and raising invoices.

This role mainly works with customers based in the UK and will work closely with our In-House Service Team as well as Technical Support Team.

Key Responsibilities

• Produce quotes for customers as well as processing orders.
• Ensure customer service and warranty requests are responded to within KPI’s.
• Ensure the end-to-end service and warranty processes meets the SLA’s.
• Following up quote request to find out of customer wish to proceed.
• Issuing reminders to customers when instruments are due a service.
• Managing team mailboxes, assigning emails to the relevant team members.
• Develop and maintain relationships with key customers.
• Manage and resolve any unhappy or complaint customer issues.
• Provide exceptional customer service support via telephone and email to all customers.
• Update the ERP and CRM systems as required to assist the smooth running of the department.
• Work closely and support the wider customer experience team as required.

About you

• GCSE English, Maths.
• Excellent spoken, verbal and written communication.
• Customer Service and objection handling experience.
• Good attention to detail.
• Organisation and planning aptitude.
• PC skill – Word, Excel, Office.
• Comfortable with handling numerical data.
• Ability to work effectively under pressure.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.