At a Glance
- Tasks: Support sales and customer service while collaborating with various teams.
- Company: Join a successful manufacturing client in a fun, relaxed atmosphere.
- Benefits: Free parking, 20 paid holidays, and extra holiday after a year.
- Other info: Permanent position with salary growth after probation.
- Why this job: Be part of a dynamic team and grow your career in a supportive environment.
- Qualifications: Organisational skills, confident phone manner, and a full UK driving licence required.
The predicted salary is between 26436 - 28500 £ per year.
Berry Recruitment are currently recruiting for a Sales and Customer Service Administrator to work for a successful manufacturing client based in King's Lynn.
This role will involve working alongside the Remote Sales Management team, Warehouse Team and Office Team to provide general office administration support.
Responsibilities
- Understanding stock levels and being able to communicate them effectively.
- Processing of orders on our SAP system and monitoring thereof to point of delivery.
- Communicating with customers regarding all aspects, ensuring all queries are fully answered.
- Communicating with remote Sales Management Teams as required.
- Working alongside our Warehouse Team regarding deliveries and delivery expectations.
- Answering the telephone - first on phone.
- Creation of delivery notes.
- Input of delivery details to haulier web-based portals.
- Assist General Manager and Office Manager as needed.
To succeed in this role you must be willing to work in a fun team, with an open mind, have excellent organisational skills, a confident telephone manner and a full UK driving license - due to limited travel facilities in the area.
Benefits
- Free on-site parking
- 20 paid holidays plus bank holidays
- Extra day holiday, after 12-month service
- Fun, relaxed but busy working atmosphere.
This is a permanent position and the salary will be starting from £26,436 and will increase to £28,500 after a satisfactory probation.
The hours of this role are Monday- Friday 8:30am- 5pm.
For further information, please contact Ella at Berry Recruitment, King's Lynn.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation.
Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
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Sales & Customer Service Administrator in London employer: Berry Recruitment
Berry Recruitment is an excellent employer that values reliability and teamwork, offering a supportive work culture where every team member plays a vital role in maintaining cleanliness and hygiene. With flexible morning shifts from 7am to 11am, employees enjoy a balanced work-life schedule while earning a competitive pay rate of £12.71 per hour. The company also prioritises employee growth and development, making it a rewarding place for those seeking meaningful employment in Reading.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Customer Service Administrator in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Berry Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Berry Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales & Customer Service Administrator in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Berry Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Berry Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Berry Recruitment!
How to prepare for a job interview at Berry Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
