At a Glance
- Tasks: Be the go-to person for communication and support at Southampton General Hospital.
- Company: Join Berry Recruitment, a trusted name in staffing solutions.
- Benefits: Earn £12.71 per hour with flexible working hours and valuable experience.
- Other info: Opportunity to train as a ward host and gain diverse experience.
- Why this job: Make a difference in healthcare while developing your customer service skills.
- Qualifications: Must be computer literate and have excellent customer service skills.
The predicted salary is between 6.3 - 13.3 £ per hour.
Berry Recruitment are looking for a Help Desk Operative to work at Southampton General Hospital on a maternity cover contract. You will need to be flexible with working hours as the help desk runs Monday to Sunday either 06.30-13.30 or 13.30-21.00. Hourly pay rate is £12.71. Please note you will need a BASIC DBS check for this role. The hospital would also like help desk operatives to be trained as ward hosts in case you are asked to ever cover this due to being short staffed.
Key Duties:
- Support point for information and communication between organisation and customer
- Receive Service Centre requests (telephone calls, emails and reception) from all service areas of the hospital
- Enter details of calls into database and follow up details of action and outcome
- Using specific software and databases
Candidate Requirements:
- Computer literate including Microsoft Office
- Excellent customer service at all times
- Working as part of a busy team and also unsupervised
Please apply now or contact Rachael at the Southampton office for more details!
Helpdesk Operative in Hampshire employer: Berry Recruitment
Berry Recruitment is an excellent employer that values reliability and teamwork, offering a supportive work culture where every team member plays a vital role in maintaining cleanliness and hygiene. With flexible morning shifts from 7am to 11am, employees enjoy a balanced work-life schedule while earning a competitive pay rate of £12.71 per hour. The company also prioritises employee growth and development, making it a rewarding place for those seeking meaningful employment in Reading.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Operative in Hampshire
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Berry Recruitment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Berry Recruitment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Helpdesk Operative in Hampshire
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Berry Recruitment.
How to prepare for a job interview at Berry Recruitment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Berry Recruitment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Berry Recruitment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
