At a Glance
- Tasks: Join our team as a Call Agent and handle customer queries with professionalism.
- Company: Berry Recruitment, a supportive workplace with flexible hours.
- Benefits: Earn £12.71 an hour, enjoy 33 days annual leave, and receive full training.
- Other info: Opportunities for career growth and a chance to work in a collaborative team.
- Why this job: Gain valuable experience in customer service while working in a dynamic environment.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 25000 - 27000 € per year.
Berry Recruitment is out looking for Call Centre Agents!
Contract - 12 Months with possibility to be extended afterwards.
Pay - £12.71 an hour - weekly pay PAYE
33 Days Annual Leave including bank holidays
Flexible Working Hours: Full Time 37hrs and Part Time 27:30hrs
Full time in the office
Weekend work involved - rotational
Full Training provided
Duties
- Process work in line with agreed procedures, business rules or scripts - Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
- Learn the procedures and understand parameters of producing a quality output.
- Process work to the defined level of quality.
- Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
- To schedule and prioritise allocated work on a daily basis.
- Distribute information and when required, work to the other team members or groups.
Previous Experience
- Attention to detail
- Able to work in a team or other structured environment.
- Articulate and able to maintain good relationships with colleagues and clients.
- Delivers a high quality customer service in a professional manner, creating trust and confidence.
- Excellent communicator.
If you are interested, please apply with an up to date CV.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Call Agent in Glasgow employer: Berry Recruitment
Berry Recruitment is an excellent employer that values its Call Centre Agents by offering competitive pay, flexible working hours, and a supportive work culture. With 33 days of annual leave and comprehensive training provided, employees have ample opportunities for growth and development in a collaborative environment that prioritises quality customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Call Agent in Glasgow
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Berry Recruitment. Understanding their values and culture can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling queries and processing transactions during the actual job.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and maintain a friendly tone. Remember, they’re looking for someone who can build trust and confidence with clients.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about landing the Call Agent role. Don’t miss out!
We think you need these skills to ace Call Agent in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Agent role. Highlight any relevant experience, especially in customer service or call centre environments. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:As a Call Agent, communication is key! Use your application to demonstrate your articulate nature and ability to maintain good relationships. A well-written cover letter can really help us see your personality shine through.
Highlight Attention to Detail:Attention to detail is crucial in this role. In your application, mention specific examples where you've successfully managed tasks that required precision. This will show us you understand the importance of quality output.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered promptly. Plus, it’s super easy to do!
How to prepare for a job interview at Berry Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the duties of a Call Agent, such as processing calls and resolving queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Call Agent, excellent communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and skills.
✨Showcase Your Attention to Detail
During the interview, highlight examples from your past where your attention to detail made a difference. Whether it was catching an error in a report or ensuring customer satisfaction, demonstrating this skill will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training processes, or how success is measured in the role. It shows that you're engaged and eager to learn more about the company and position.
