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- Tasks: Coordinate service and warranty activities while delivering top-notch customer support.
- Company: Join a dynamic team at a leading company in Milton Park, Oxfordshire.
- Benefits: Earn £12.89 per hour with Monday to Friday hours and a supportive work environment.
- Other info: Great opportunity for growth in a fast-paced, collaborative setting.
- Why this job: Make a real difference by enhancing customer experiences and resolving issues.
- Qualifications: GCSEs in English and Maths, plus strong communication and customer service skills.
The predicted salary is between 26700 - 26700 £ per year.
Berry Recruitment are NOW hiring for a committed and experienced Internal Service Administrator to work for a company in Milton Park, Oxfordshire.
Salary: £12.89 per hour
Location: Milton Park, Oxfordshire
Hours: Monday to Friday, 8:30am - 4:30pm
As a member of the Customer Experience Team, you will be responsible for the coordination of service, repair and warranty activities from customer engagement through to completion, always ensuring excellent customer service and adherence to SLA's and KPI's. The after-sales administration process involves all aspects of customer service for instruments returned to the facility, including issuing return authorisations, quoting, order processing, account management and raising invoices. This role mainly works with customers based in the UK and will work closely with our In-House Service Team as well as Technical Support Team.
Key Responsibilities:
- Produce quotes for customers as well as processing orders.
- Ensure customer service and warranty requests are responded to within KPI's.
- Ensure the end-to-end service and warranty processes meet the SLA's.
- Follow up quote requests to find out if customers wish to proceed.
- Issue reminders to customers when instruments are due for service.
- Manage team mailboxes, assigning emails to the relevant team members.
- Develop and maintain relationships with key customers.
- Manage and resolve any unhappy or complaint customer issues.
- Provide exceptional customer service support via telephone and email to all customers.
- Update the ERP and CRM systems as required to assist the smooth running of the department.
- Work closely and support the wider customer experience team as required.
About you:
- GCSE English, Maths.
- Excellent spoken, verbal and written communication.
- Customer service and objection handling experience.
- Good attention to detail.
- Organisation and planning aptitude.
- PC skills - Word, Excel, Office.
- Comfortable with handling numerical data.
- Ability to work effectively under pressure.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Internal Service Administrator in England employer: Berry Recruitment
Contact Detail:
Berry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Internal Service Administrator in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for an Internal Service Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its customer service ethos. Think about how your skills align with their needs, especially around customer engagement and service coordination. Practice common interview questions to boost your confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the Internal Service Administrator position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect match for you. Keep an eye on our listings and make sure your application stands out by tailoring it to each role.
We think you need these skills to ace Internal Service Administrator in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Internal Service Administrator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a perfect fit. We love seeing enthusiasm and personality in applications!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Keep it clear, concise, and free of errors. We appreciate attention to detail, so show us what you've got!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Berry Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Internal Service Administrator. Familiarise yourself with the key tasks like processing orders, managing customer service requests, and handling complaints. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, be ready to share specific examples from your past experiences. Think of situations where you successfully resolved customer issues or improved a process. This will highlight your ability to handle objections and maintain strong relationships with customers.
✨Brush Up on Your Technical Skills
As you'll be using ERP and CRM systems, it's crucial to be comfortable with these tools. If you have experience with similar software, mention it during the interview. If not, consider doing a bit of research or even a quick tutorial to show your willingness to learn and adapt.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, how they measure success in the role, or what challenges the department is currently facing. This shows that you're engaged and serious about finding the right fit for both you and the company.