At a Glance
- Tasks: Support customers through calls and emails while managing records and collaborating with your team.
- Company: Join a reputable organisation in Durham with a focus on outstanding customer service.
- Benefits: Part-time hours, potential for permanent role, and vouchers for star performance.
- Other info: Enjoy free tea and coffee onsite while working flexible shifts.
- Why this job: Grow your skills in a supportive environment and make a real difference to customers.
- Qualifications: Strong communication skills and a commitment to high-quality service.
The predicted salary is between 12 - 14 £ per hour.
Berry Recruitment are currently recruiting for Customer Service Advisors for our client based in Durham. 12 month Fixed Term Contract. Can lead to a permanent position for the right candidates.
About the Role
We’re looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.
What You’ll Be Doing
- Handling inbound and outbound calls, emails, and customer enquiries
- Completing transactions and maintaining accurate digital and manual records
- Managing daily workloads to meet deadlines
- Escalating non-routine queries appropriately
- Collaborating with team members to support overall performance
- Providing general administrative support
- Ensuring compliance with internal controls and audit requirements
What We’re Looking For
- Candidates from all customer service backgrounds
- Strong communication and interpersonal skills
- Proven ability to work effectively in a team or structured environment
- Good organisational and time management skills
- Excellent attention to detail and accuracy
- Commitment to delivering high-quality customer service
Shifts 9:00–11:00am starts to 14:30–16:30pm finishes (27.5 hours a week) including weekends. 3-5 weekends over an 8 week period (can be consecutive or spaced out depending on Business needs). Vouchers awarded for star performance and Free tea and coffee available onsite.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Customer Service Advisor - Part Time employer: Berry Recruitment
Berry Recruitment offers a supportive and dynamic work environment for Customer Service Advisors in Durham, where employees can thrive on a part-time basis while developing their professional skills. With a commitment to outstanding customer service, the company fosters a culture of teamwork and collaboration, providing opportunities for growth and recognition through performance rewards. Enjoy the added benefits of flexible shifts, free refreshments, and the potential for a permanent position after your contract ends.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Part Time
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you walk into that interview, you want to sound like you’ve been part of the team for ages.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you’ll come across when it’s time to shine.
✨Tip Number 3
Don’t forget to ask questions! Show your interest by preparing a few thoughtful questions about the role or the team. It’s a great way to demonstrate your enthusiasm and engagement.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor - Part Time
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like strong communication and teamwork.
Show Your Enthusiasm:We love candidates who are genuinely excited about the opportunity! Let your passion for customer service shine through in your application. A little enthusiasm can go a long way!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Berry Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like handling calls and managing customer enquiries. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated in past jobs. Think about times when you resolved customer issues or collaborated with team members. Practising these scenarios can really help you shine during the interview.
✨Demonstrate Your Organisational Skills
The job requires good organisational and time management skills, so be ready to discuss how you manage your workload. You could share a specific example of a busy period where you successfully prioritised tasks to meet deadlines. This shows you can handle the demands of the role.
✨Emphasise Your Commitment to Quality Service
Make it clear that you're dedicated to delivering high-quality customer service. Share stories that highlight your attention to detail and how you’ve gone above and beyond for customers in the past. This will resonate well with the interviewers looking for candidates who align with their values.
