At a Glance
- Tasks: Support customers through calls and emails while managing transactions and records.
- Company: Reputable organisation in Durham with a focus on outstanding customer service.
- Benefits: 12-month contract with potential for permanent role, plus performance vouchers and free tea and coffee.
- Other info: Flexible shifts with opportunities for growth and recognition.
- Why this job: Join a high-performing team and develop your skills in a structured environment.
- Qualifications: Strong communication skills and a commitment to delivering excellent customer service.
The predicted salary is between 22000 - 26000 € per year.
Berry Recruitment are currently recruiting for Customer Service Advisors for our client based in Durham. This is a 12-month Fixed Term Contract that can lead to a permanent position for the right candidates.
About the Role
We’re looking for enthusiastic Customer Service Advisors to join a well-established and reputable organisation on a 12-month fixed-term contract. This is a fantastic opportunity to grow your professional skills in a structured, process-driven environment, supporting a high-performing team committed to delivering outstanding customer service.
What You’ll Be Doing
- Handling inbound and outbound calls, emails, and customer enquiries
- Completing transactions and maintaining accurate digital and manual records
- Managing daily workloads to meet deadlines
- Escalating non-routine queries appropriately
- Collaborating with team members to support overall performance
- Providing general administrative support
- Ensuring compliance with internal controls and audit requirements
What We’re Looking For
- Candidates from all customer service backgrounds
- Strong communication and interpersonal skills
- Proven ability to work effectively in a team or structured environment
- Good organisational and time management skills
- Excellent attention to detail and accuracy
- Commitment to delivering high-quality customer service
Shifts
8:00–11:30 AM starts to 17:30–20:00 PM finishes (37 hours a week) including weekends. 3-5 weekends over an 8 week period (can be consecutive or spaced out depending on Business needs).
Vouchers awarded for star performance and Free tea and coffee available onsite.
For further details, please forward your CV or call 01785 220800.
Customer Service Advisor - Full Time employer: Berry Recruitment
Berry Recruitment is an excellent employer, offering a supportive and dynamic work environment in Durham where Customer Service Advisors can thrive. With a focus on professional development, employees benefit from structured training, opportunities for permanent positions, and a culture that rewards outstanding performance with vouchers and complimentary refreshments. Join a high-performing team dedicated to delivering exceptional customer service while enjoying the advantages of a reputable organisation committed to employee growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Full Time
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls and emails, try role-playing with a friend or family member. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 3
Show off your teamwork skills! Be ready to share examples of how you've collaborated with others in past roles. We love candidates who can work well in a structured environment like this one.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, applying through our website gives you a better chance!
We think you need these skills to ace Customer Service Advisor - Full Time
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight any relevant customer service experience and showcase your communication skills, as these are key for us.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’d be a great fit for our team. Keep it concise but engaging – we want to see your personality!
Showcase Your Team Spirit:Since we value collaboration, mention any experiences where you’ve worked effectively in a team. Whether it’s in previous jobs or during your studies, let us know how you contribute to group success.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Berry Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like handling calls and managing customer enquiries. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
Since strong communication is crucial for this role, prepare examples of how you've effectively communicated in past jobs. Think about times when you resolved customer issues or collaborated with team members. Practising these scenarios can really help you shine during the interview.
✨Demonstrate Team Spirit
This position requires working in a structured team environment, so be ready to discuss your experiences in teamwork. Share specific instances where you supported colleagues or contributed to team goals. This shows that you’re not just a lone wolf but someone who thrives in a collaborative setting.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples where you managed a challenging customer interaction or met tight deadlines. Practising these scenarios will help you respond confidently and effectively during the interview.
