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- Tasks: Manage client queries, schedule work, and maintain communication with teams.
- Company: Berry Recruitment is a supportive organisation located in a charming village near Thame.
- Benefits: Enjoy a competitive salary and a friendly office environment, Monday to Friday.
- Why this job: Join a close-knit team where your contributions directly impact client satisfaction and team success.
- Qualifications: Strong communication skills and time management are essential; transport access required.
- Other info: We welcome diverse applicants; your unique experience could be a great fit!
Berry Recruitment are NOW hiring for a committed and motivated Customer Service Administrator to work for a small and supportive organisation in a small village near Thame, Oxfordshire. Commutable from Thame, Haddenham, Bicester and Aylesbury.
Role: Customer Service Administrator
Salary: £25,000 - £25,390 per annum
Location: Bicester, Oxfordshire
Hours: Monday to Friday - Office Based
Key Responsibilities of the Customer Service Administrator:
- Comfortable and confident talking on the phone to internal and external people.
- Excellent time management - responding quickly and effectively to client queries/general emails.
- Responsible for managing a busy shared inbox as well as your own personal inbox.
- Scheduling and allocating works to internal engineers as well as subcontractors in a timely and efficient manner.
- Prioritising important works to ensure the SLAs are met which have been set by the client.
- Consistently updating in-house system.
- Raising various jobs and purchase orders daily.
- Working as a team to complete various daily tasks.
- Form and maintain working relationships with work colleagues, account managers, engineers and clients.
About you:
- Must have access to your own transportation due to the location.
- Great organisational and time management skills.
- Confident and comfortable communicating over the phone with internal and external parties.
- Strong written communication skills for responding to emails.
- Excellent communication skills with the ability to convey technical information clearly to non-technical users.
- Ability to form and maintain professional relationships with colleagues, account managers, engineers, and clients.
- Ability to work effectively as part of a team to complete daily tasks.
- Great attention to details.
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can add value to the role, we’d love to learn more about you!
For more information and to apply, contact the Oxford branch of Berry Recruitment or click 'Apply Now' to submit your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Customer Service Administrator employer: Berry Recruitment
Contact Detail:
Berry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding the culture of the organisation can help you tailor your conversations during interviews, showing that you're not just a fit for the role but also for the team.
✨Tip Number 2
Practice your phone communication skills. Since the role requires confident phone interactions, consider role-playing with a friend or family member to enhance your ability to convey information clearly and effectively.
✨Tip Number 3
Demonstrate your organisational skills in real-time. During any interactions, whether it's a phone call or an interview, mention specific examples of how you've successfully managed busy inboxes or prioritised tasks in previous roles.
✨Tip Number 4
Showcase your teamwork abilities. Be prepared to discuss how you've collaborated with others in past positions, as this role emphasises working closely with colleagues and clients to achieve common goals.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise your organisational skills, time management, and any experience with managing inboxes or scheduling tasks.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully communicated with clients or managed tasks in previous positions, showcasing your strong written communication skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for the Customer Service Administrator role.
How to prepare for a job interview at Berry Recruitment
✨Show Your Communication Skills
As a Customer Service Administrator, you'll need to communicate effectively over the phone and via email. Practice articulating your thoughts clearly and confidently, as this will be crucial during your interview.
✨Demonstrate Time Management Abilities
Highlight your organisational skills by discussing how you prioritise tasks and manage your time. Be prepared to give examples of how you've successfully handled multiple responsibilities in previous roles.
✨Familiarise Yourself with the Company
Research Berry Recruitment and understand their values and the services they provide. This knowledge will help you tailor your answers and show that you're genuinely interested in the role and the company.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle customer queries. Think of specific examples from your past experiences where you successfully resolved issues or improved processes.
