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- Tasks: Support the sales team and manage customer accounts with key administrative tasks.
- Company: Join a market-leading organisation in Abingdon, Oxfordshire.
- Benefits: Enjoy a competitive salary and a supportive work environment.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Make a difference by enhancing customer experiences and supporting a dynamic team.
- Qualifications: Attention to detail and strong communication skills are essential.
Berry Recruitment are NOW hiring for a committed and experienced Customer Service Administrator work for a well-known supplier of consumables based in Abingdon, Oxfordshire on a hybrid working schedule. This is more than just a job – it's your chance to join a well-established company with a fantastic reputation in the industry, known for its friendly culture and supportive leadership. Role: Customer Service Administrator Location: Abingdon, Oxfordshire Salary: £28,000 Per Annum (plus discretionary monthly commission (which is circa £3k pa) Hours: 08:30 – 17:00 Benefits: Benefits: 25 days holidayAbout the role: As Customer Service Administrator our duties will be: Act as first point of contact for customer enquiries via phone and email, delivering professional and timely support. Process orders received through email, telephone, and online platforms including Amazon. Use CRM systems to log, assess and resolve customer issues and complaints in line with company procedures. Liaise closely with Sales and internal departments to coordinate order fulfilment and ensure smooth service delivery. Issue and manage credit note requests in accordance with approval processes. Maintain accurate documentation and ensure compliance with company and regulatory requirements. Support team targets and contribute to continuous improvement within the customer service function About you: Previous knowledge and experience in a similar role Experience using Microsoft Dynamics ERP or similar, e.g. Sage, SAP, etc. Ability to work independently and in a team-oriented environment Accurate and timely data entry Enjoys working in a busy, fast-paced environment Working to strict time deadlines Strong work ethic and takes pride in doing a good job All round IT competency No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can bring value to the role, we'd love to learn more about you!" For more information and to apply, contact the Oxford branch of Berry Recruitment – (phone number removed) or click 'Apply Now' to submit your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
Customer Service Administrator employer: Berry Recruitment
Contact Detail:
Berry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Research Berry Recruitment and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Administrator, you'll need to be a confident communicator. Try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Prepare questions to ask during your interview. This shows you're engaged and serious about the role. Think about what you want to know regarding the team dynamics or how success is measured in the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience and skills that match the job description, like your attention to detail and organisational abilities.
Showcase Your Communication Skills: As a Customer Service Administrator, you'll need to communicate effectively. Use clear and concise language in your application to demonstrate your communication skills right from the start.
Be Honest About Your Experience: Don’t worry if you don’t meet every single qualification listed. If your background is a bit different but you think you can add value, let us know! We appreciate honesty and are keen to learn about your unique experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive!
How to prepare for a job interview at Berry Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with tasks like administrative support, stock allocation, and managing customer accounts. This will help you demonstrate your knowledge and show how your experience aligns with the role.
✨Showcase Your Communication Skills
As a Customer Service Administrator, you'll need to communicate effectively at all levels. Prepare examples of how you've successfully liaised with teams or handled customer enquiries in the past. Practising these scenarios can help you articulate your experiences confidently during the interview.
✨Highlight Your Attention to Detail
This role requires exceptional attention to detail, so be ready to discuss specific instances where your meticulousness made a difference. Whether it was maintaining accurate customer databases or ensuring error-free documentation, having concrete examples will set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order processing, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.