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For Companies At a Glance
- Tasks: Assist customers via email, live chat, and phone calls in a dynamic environment.
- Company: A small but growing organisation based in Ealing with a friendly atmosphere.
- Benefits: Competitive salary, casual dress, company events, and health programmes.
- Why this job: Join a supportive team and enhance your customer service skills while making a difference.
- Qualifications: Strong IT skills and a background in customer service or retail.
- Other info: Flexible hours with opportunities for growth and development.
The predicted salary is between 21000 - 30000 £ per year.
We are working exclusively with a company in Ealing who are looking for some Customer Service Advisors. It is working for a small but growing organisation that is looking for people with good IT skills and outstanding customer service ability to deal with emails, live chats and phone calls. You will have come from a customer service background and enjoy client interaction.
You can come from a retail or office background but must have very strong office ability, have a steady work history and be happy to work the hours required. You will be working Monday to Friday, the hours are based on a 40 hour week but due to the nature of the business the hours change during the seasons for example:
- Winter: 9am - 5pm
- Spring: 9am - 6pm
- Summer: 9am - 7pm
Salary: £26500pa
Additional benefits include:
- Additional leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
- Store discount
If you are looking for an immediate role apply now.
Customer Service employer: Berry Recruitment
Contact Detail:
Berry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they do will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle difficult customers or tricky situations, as this will help you feel more confident during the interview.
✨Tip Number 3
Don’t forget to highlight your IT skills! Since the role involves dealing with emails, live chats, and phone calls, showcasing your tech-savviness can really set you apart from other candidates.
✨Tip Number 4
Apply through our website for a smoother process! We want to make it easy for you to land that Customer Service role, so don’t hesitate to take advantage of our platform.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and IT skills. We want to see how your background fits with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re the perfect fit for our team and how you can contribute to our growing organisation.
Showcase Your Communication Skills: Since you'll be dealing with emails, live chats, and phone calls, it's essential to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to interact effectively with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Berry Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss your previous experiences and how you've handled difficult situations. Companies love to hear about real-life examples, so think of a few scenarios where you went above and beyond for a customer.
✨Show Off Your IT Skills
Since the role requires good IT skills, make sure you highlight any relevant software or tools you’ve used in past jobs. If you’re familiar with live chat systems or CRM software, mention that! It shows you’re prepared to hit the ground running.
✨Be Ready for Flexibility Questions
With changing hours throughout the seasons, be prepared to discuss your availability. Show that you’re adaptable and willing to work the required hours. It’s a great opportunity to demonstrate your commitment to the role and the company.
✨Dress the Part
Even though the company has a casual dress code, it’s important to look professional for the interview. Aim for smart-casual attire that reflects your personality while still being appropriate. First impressions matter, and looking polished can set a positive tone!
