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For Companies At a Glance
- Tasks: Handle customer queries and complaints, ensuring excellent service and resolution.
- Company: Join a leading manufacturing organisation in Banbury with a supportive team.
- Benefits: Competitive salary, flexible hours, and a chance to develop your skills.
- Why this job: Make a difference by helping customers and gaining valuable experience.
- Qualifications: Positive attitude, strong communication skills, and customer service experience.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 20800 - 31200 £ per year.
Overview
Berry Recruitment are NOW hiring for a committed and experienced Customer Service Representative to work for a Manufacturing Market leading organisation in Banbury, Oxfordshire for a period of 6 Months.
Role: Temporary Consumer Service Representative
Salary: £26,000 Per Annum
Location: Banbury
Hours: Mon – Fri (37.5 hours per week)
Responsibilities
- Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms.
- Follows through to resolution, carrying out outbound calls as and when required.
- Handles and responds to all complaints received in an appropriate manner and in line with Company complaints policy.
- Maintains accurate records inputting on-line and telephone orders, monitoring and reporting on supply issues.
- Investigates queries and issues including the ordering of parts and/or refunds. Escalates when appropriate.
- Develops a vast knowledge of the full product range.
- Processes and confirms payments.
- Processes orders on behalf of our sister companies.
Qualifications
- Demonstrates a positive attitude, openness.
- Excellent verbal communication skills, Fluent in English
- Strong organisational skills to achieve targets.
- A team player, working flexibly with others to achieve targets and objectives.
- Ability to work in an industrial, multicultural environment.
- Demonstrates and actively promotes company values.
- Self-motivated, able to work independently to resolve customer issues.
- NVQ Level 3 IT/Customer Services.
- Proven track record in a similar position.
- Relevant experience in database management, information systems or/and data processing.
- Microsoft Excel and Access.
- Knowledge in SAP is an advantage.
- Excellent telephone/email manner.
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we\’d love to learn more about you!
For more information and to apply, contact the Oxford branch of Berry Recruitment – 01865 777733 or click \’Apply Now\’ to submit your application.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person\’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
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Customer Service employer: Berry Recruitment
Contact Detail:
Berry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things about the company that resonate with you.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Follow up after your application! A quick email thanking them for the opportunity and expressing your enthusiasm can set you apart. Remember, we’re all about showing initiative and interest!
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it’s crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect this.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've successfully resolved customer issues in the past. This will show us that you’re self-motivated and capable of handling challenges.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Berry Recruitment
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the company's product range. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since excellent verbal communication is key for this position, practice articulating your thoughts clearly. You could even role-play common customer service scenarios with a friend to get comfortable with handling queries and complaints.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and tasks effectively. Think of examples from your past experience where you successfully handled multiple queries or complaints while meeting targets.
✨Emphasise Teamwork and Flexibility
This role requires working closely with others, so be ready to share examples of how you've collaborated in a team setting. Highlight your flexibility and willingness to adapt to different situations, as this will resonate well with the interviewers.