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- Tasks: Assist in delivering and installing electrical products while ensuring customer satisfaction.
- Company: Join a dynamic team focused on bringing technology into homes with exceptional service.
- Benefits: Enjoy a competitive salary, regular days off, and the chance to work in a vibrant environment.
- Why this job: Be the friendly face that makes a difference in customers' lives while working hands-on.
- Qualifications: A passion for customer service and the ability to handle physical tasks are essential.
- Other info: Work 45 hours a week with a shift pattern of 5 days on, 3 days off.
Drivers Mate – Customer Delivery & Installation Support
If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Location: Plymouth, PL7 5JY
Shift Pattern: Working 45hrs a week, 5 days on then 3 days off
Salary: £15.85 an hour
Are you passionate about delivering outstanding customer service? Do you enjoy working in a fast-paced, hands-on environment? Join our team as a Drivers Mate and help bring amazing technology into people\’s homes.
In this role, you\’ll support our Customer Delivery and Installation Drivers with the safe delivery, installation, and collection of a wide range of electrical products, including white goods, televisions, and cookers. You\’ll be the friendly face our customers meet, making a lasting impression with your professionalism, care, and commitment to service excellence.
Key Responsibilities:
Deliver, install, and demonstrate white goods, televisions, and cookers in customers\’ homes.
Engage with customers to ensure a smooth, informative, and high-quality delivery and installation experience.
Maintain regular communication with your site team to adapt to delivery changes and escalate any unplanned issues.
Use handheld devices (Savvy) to complete visits and collect customer signatures.
Liaise with manufacturers at point of delivery if required.
Safely handle all products and support your team in doing the same.
Manage the physical demands of the role, including lifting and securing products using straps and sack barrows.
Follow company procedures, health and safety policies, and site-specific guidelines.
Deliver and collect tote boxes and products from our retail stores.
Represent the company as a brand ambassador, embodying our values and delivering exceptional service.
Required Skills & Experience:
A genuine passion for delivering excellent customer service.
Strong verbal communication skills for phone and in-person interactions.
Ability to work independently and collaboratively to ensure team success.
Safe handling of equipment and products, following manual handling and health & safety guidelines.
Proactive approach to learning and personal development.
Problem-solving mindset with the ability to stay calm under pressure and resolve issues effectively.
Qualifications:
No formal qualifications required – we provide full training.
A Basic DBS Certificate is required for this role.
If you\’re ready to take on a vital customer-facing role that helps people enjoy the latest technology at home, we\’d love to hear from you.
Apply now and be part of a team that delivers more than just products – we deliver amazing experiences.
Please contact (phone number removed) or to discuss the role.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person\’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
Customer Delivery Assistant (Driver\'s Mate) employer: Berry Recruitment
Contact Detail:
Berry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Delivery Assistant (Driver\'s Mate)
✨Tip Number 1
Familiarise yourself with the products you'll be delivering. Understanding the features and benefits of white goods, televisions, and cookers will help you engage with customers effectively and answer any questions they may have.
✨Tip Number 2
Practice your customer service skills. Since this role involves direct interaction with customers, being friendly, approachable, and professional is key. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Get comfortable with technology. As you'll be using handheld devices for completing visits and collecting signatures, make sure you're familiar with similar tech. This will help you adapt quickly and efficiently in the role.
✨Tip Number 4
Show your enthusiasm for teamwork. Highlight your ability to communicate and collaborate with your team, as this role requires regular communication with site teams to manage delivery changes and resolve issues.
We think you need these skills to ace Customer Delivery Assistant (Driver\'s Mate)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills. Tailor your application to highlight your experience in customer service and any relevant hands-on roles.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous work experience, particularly in customer-facing roles. Emphasise any experience with delivery or installation services, as well as your ability to handle physical tasks.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer service and your enthusiasm for the role. Mention specific examples of how you've provided excellent service in the past and how you can contribute to the team.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Berry Recruitment
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering outstanding customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this role heavily relies on creating a positive experience for clients.
✨Demonstrate Teamwork Skills
Since the role involves working closely with drivers and other team members, highlight your ability to collaborate effectively. Discuss any previous roles where you worked as part of a team, especially in fast-paced environments, to show you can adapt and communicate well.
✨Prepare for Physical Demands
Be ready to discuss how you manage the physical aspects of the job, such as lifting and securing products. If you have experience in similar roles, mention it, and be prepared to talk about your approach to health and safety.
✨Familiarise Yourself with Technology
Since you'll be using handheld devices for tasks like collecting signatures, it’s beneficial to show that you are comfortable with technology. Mention any relevant experience you have with similar devices or software, and express your willingness to learn if needed.