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- Tasks: Assist customers via digital platforms and resolve delivery issues.
- Company: Dynamic call centre in Croydon with a focus on customer satisfaction.
- Benefits: Access to health services, gym discounts, and referral bonuses.
- Why this job: Join a supportive team and enhance your customer service skills.
- Qualifications: Experience with digital systems and strong communication skills.
- Other info: Monday to Friday role with opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Call Centre Customer Service Advisor Required Monday to Friday 9am till 5pm.
You will be working on digital systems, which could involve working on the following platforms:
- Zendesk
- Shopify
- Chat Box
You will also need knowledge on working on Warehouse management systems:
- People Vox
Responsibilities include:
- Dealing and replying to Instagram direct messages
- Sorting issues with deliveries, wrong or damaged items received
- Achieving KPI's on daily completion of customer emails and messages
Benefits:
- Access to GP helpline service
- Online Health assessment service
- Access to advice/support services
- Access to a range of money saving offers
- Discounted memberships at over 2,500 gyms
- Recommend a friend and receive £100 voucher of your choice
If you believe you would be suitable for the above mentioned position, we would like to hear from you. Please apply now with your updated CV.
Call Centre / Customer Service, Croydon employer: Berry Recruitment
Contact Detail:
Berry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre / Customer Service, Croydon
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention something specific about them that excites you.
✨Tip Number 2
Practice your phone skills! Since it's a call centre role, be ready to demonstrate your communication abilities. We suggest doing mock calls with friends to get comfortable.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle tricky situations like delivery issues or unhappy customers. This will help you shine during interviews!
✨Tip Number 4
Follow up after applying! A quick email or message can show your enthusiasm. We love seeing candidates who are proactive and genuinely interested in the role.
We think you need these skills to ace Call Centre / Customer Service, Croydon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with digital systems like Zendesk and Shopify. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service expertise!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Call Centre role. Mention your familiarity with platforms and your ability to handle customer queries effectively.
Show Off Your Communication Skills: Since you'll be dealing with customers via email and social media, make sure your application reflects your strong communication skills. Keep it clear, concise, and friendly – just like how we like to interact with our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Berry Recruitment
✨Know Your Platforms
Familiarise yourself with the digital systems mentioned in the job description, like Zendesk and Shopify. Being able to discuss your experience or knowledge of these platforms will show that you're prepared and serious about the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've dealt with customer issues in the past, especially regarding deliveries or damaged items. Highlighting your ability to resolve problems efficiently will impress the interviewers.
✨Understand KPIs
Research what KPIs might be relevant for a customer service role. Be ready to discuss how you can meet or exceed these targets, as this shows your commitment to performance and success in the role.
✨Engage with Social Media
Since you'll be dealing with Instagram direct messages, it’s a good idea to brush up on how to communicate effectively on social media. Bring examples of how you've successfully managed customer interactions online to the interview.
