Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Ensure passenger safety and timely train departures in a dynamic environment.
- Company: Berry Recruitment, a respected organisation with a friendly and professional approach.
- Benefits: Free train pass, flexible shifts, and paid training provided.
- Why this job: Join a vital role in the railway industry and make a real difference to passenger experiences.
- Qualifications: Customer service experience and ability to stay calm under pressure are essential.
- Other info: Exciting opportunities for career growth in a fast-paced, safety-critical environment.
The predicted salary is between 28800 - 43200 £ per year.
Berry Recruitment is part of the Berry Recruitment Group, a highly respected organisation based in St. Albans, Hertfordshire. Since our inception, our aim has been to locate talented individuals and combine them with entirely suitable client opportunities. The key to achieving this is that we take pride and pleasure in our work. Our Recruitment Consultants are professional but also friendly in their approach and we treat every candidate and client with absolute respect.
Our successful rail division has a great opportunity, so please read on below for more information! If you are hungry for success and have a desire to provide the very best passenger experience on our railway network then read on...
- Experience of face to face customer service
- Experience within the transport / railway industry (Preferable)
- Experience in Train Dispatch or an understanding of the role and what it entails is essential
- Must be a serious, articulate individual, with excellent communication and interpersonal skills
- Must have the ability to remain calm under pressure and understand the nature and complexity of this safety critical role
- Must be well presented and physically fit – comfortable working on their feet for a full shift (4-12 hours)
- Must be flexible with work start / finish times – including early, late & weekends
Free train pass provided so won’t cost you anything to go to the various stations of work. You will always work at different locations. Morning, afternoon, evening and night shifts. You will need to be flexible and work weekends too when required.
Job Description & Responsibilities
Responsible for the safety and well-being of all passengers boarding and disembarking from trains. Make sure that trains leave the station safely and on time. You will be working in a busy, safety critical environment; therefore you must understand the importance of staying focused and attend to details.
Full training is provided:
You would be invited to come for a train dispatch concentration test (TDCT) and Customer Service Situation Test (CSS). If you pass the concentration test, we will then book you in for the drug & alcohol test plus medical. This will happen on either the same day or the day after. For those who pass (TDCT and D&A/Medical) – You will then be offered a place on our train dispatch course starting soon. The course is paid.
If this job is for you and you can meet the above criteria and dates – then please apply for this role asap.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Train Dispatcher in Cambridge employer: Berry Recruitment
Contact Detail:
Berry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Dispatcher in Cambridge
✨Tip Number 1
Get to know the company! Research Berry Recruitment and their rail division. Understanding their values and what they look for in a Train Dispatcher can help you tailor your approach during interviews.
✨Tip Number 2
Practice makes perfect! Brush up on your customer service skills and prepare for the concentration test. We recommend doing some mock tests or role-playing scenarios to get comfortable with the pressure.
✨Tip Number 3
Be flexible and show it! Since the role requires working various shifts, highlight your availability during interviews. Let them know you're ready to adapt to their needs, whether it's early mornings or late nights.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in the railway industry.
We think you need these skills to ace Train Dispatcher in Cambridge
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing top-notch customer service. Share any relevant experiences that highlight your ability to keep passengers happy and safe, especially in busy environments.
Highlight Relevant Experience: If you've got experience in the transport or railway industry, make sure to mention it! Even if it's not direct train dispatch experience, any related roles can show us you're familiar with the environment and its challenges.
Stay Calm Under Pressure: We want to see that you understand the importance of staying focused in a safety-critical role. Include examples in your application where you've successfully managed stressful situations, demonstrating your ability to remain calm and collected.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Berry Recruitment
✨Know the Role Inside Out
Make sure you understand what a Train Dispatcher does. Familiarise yourself with the responsibilities, especially around safety and customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Stay Calm Under Pressure
Since this is a safety-critical position, practice staying calm in stressful situations. You might be asked how you would handle a busy station or an emergency. Think of examples from your past experiences where you successfully managed pressure.
✨Dress to Impress
First impressions matter! Dress smartly and presentably for your interview. This shows that you take the opportunity seriously and are ready to represent the company well, which is crucial in a customer-facing role.
✨Prepare for Tests
Be ready for the Train Dispatch Concentration Test and Customer Service Situation Test. Brush up on your concentration skills and think about how you would handle various customer service scenarios. Practising these can give you a leg up during the selection process.
