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- Tasks: Assist customers via digital platforms and resolve delivery issues.
- Company: Dynamic call centre with a focus on customer satisfaction.
- Benefits: Access to health services, gym discounts, and referral bonuses.
- Why this job: Join a supportive team and enhance your customer service skills.
- Qualifications: Experience with digital systems and strong communication skills.
- Other info: Flexible working hours with opportunities for personal growth.
Call Centre Customer Service Advisor Required
Are you the right candidate for this opportunity Make sure to read the full description below.
Monday to Friday 9am till 5pm
You will be working on digital systems, which could involve working on the following platforms
Zendesk
Shopify
Chat Box
You will also need knowledge on working on Warehouse management systems People Vox
Dealing and replying to instagram direct messages
Sorting issues with deliveries, wrong or damaged items received.
Achieving KPI\’s on daily completion of customer emails and messages.
Benefits:
*Access to GP helpline service
*On line Health assessment service
*Access to advise /support services
*Access to a range of money saving offers
*Discounted memberships at over 2,500 gyms
*Recommend a friend and receive £100 pound voucher of your choice
If you believe you would be suitable for the above mentioned position ,we would like to hear from you.
Please apply now with your up-dated CV
Please note that no terminology in this advert is intended to discriminate on the grounds of a person\’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job
Call Centre / Customer Service employer: Berry Recruitment
Contact Detail:
Berry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Centre / Customer Service
✨Tip Number 1
Get to know the company! Research their values, culture, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be in a customer service role, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Call Centre / Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with digital systems like Zendesk and Shopify. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service expertise!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Call Centre role. Mention your familiarity with platforms we use and how you can help us achieve those KPIs.
Show Off Your Communication Skills: Since this role involves dealing with customers through various channels, make sure your application reflects your strong communication skills. We love candidates who can express themselves clearly and professionally!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Berry Recruitment
✨Know Your Platforms
Familiarise yourself with the digital systems mentioned in the job description, like Zendesk and Shopify. Being able to discuss your experience or knowledge of these platforms will show that you're prepared and serious about the role.
✨Brush Up on Customer Service Skills
Think about your previous customer service experiences and be ready to share specific examples. Highlight how you’ve dealt with issues like damaged items or delivery problems, as this will demonstrate your problem-solving skills.
✨Understand KPIs
Research what KPIs might be relevant for a Call Centre role. Be prepared to discuss how you can achieve daily targets and what strategies you would use to ensure high performance in handling customer emails and messages.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the role and the company. You could ask about team dynamics or how success is measured in the position.