At a Glance
- Tasks: Handle calls and queries while providing top-notch customer service.
- Company: Berry Recruitment, a dynamic team with a focus on growth.
- Benefits: Earn £12.71 per hour, enjoy 33 days annual leave, and flexible working hours.
- Other info: Full training provided, with opportunities for career advancement.
- Why this job: Join a supportive environment where you can develop your skills and make a difference.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 25000 - 27000 € per year.
Berry Recruitment is looking for Call Centre Agents!
Contract: 12 Months with possibility to be extended afterwards.
Pay: £12.71 an hour - weekly pay PAYE
33 Days Annual Leave including bank holidays
Flexible Working Hours: Full Time 37hrs and Part Time 27:30hrs
Full time in the office. Weekend work involved - rotational.
Full Training provided.
Duties:
- Process work in line with agreed procedures, business rules or scripts. Processing work could include making calls, answering telephone, emails, queries, taking messages or processing transactions.
- Learn the procedures and understand parameters of producing a quality output.
- Process work to the defined level of quality.
- Resolve queries, escalate as necessary (i.e. a team leader/manager/other group), and log if appropriate.
- Schedule and prioritise allocated work on a daily basis.
- Distribute information and when required, work to the other team members or groups.
Previous Experience:
- Attention to detail.
- Able to work in a team or other structured environment.
- Articulate and able to maintain good relationships with colleagues and clients.
- Delivers a high quality customer service in a professional manner, creating trust and confidence.
- Excellent communicator.
If you are interested, please apply with an up to date CV.
CVs are being reviewed on a daily basis. For more information please call Karolina.
Call Agent employer: Berry Recruitment
Berry Recruitment is an excellent employer that values its Call Centre Agents by offering competitive pay, flexible working hours, and a supportive work culture. With 33 days of annual leave and comprehensive training provided, employees have ample opportunities for growth and development in a dynamic environment that prioritises quality customer service and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Call Agent
✨Tip Number 1
Make sure you know the company inside out! Research Berry Recruitment and understand their values, mission, and what they look for in a Call Agent. This will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Call Agent, you'll need to articulate clearly and maintain good relationships with clients. Try role-playing common call scenarios with friends or family to build your confidence.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn to gain insights about the role and the company culture. They might even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows that you’re proactive and serious about landing the job. Don’t forget to follow up if you haven’t heard back after a week or so!
We think you need these skills to ace Call Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Call Agent role. Highlight any relevant experience you have in customer service or call centre environments, and don’t forget to mention your attention to detail and communication skills!
Showcase Your Skills:In your application, emphasise your ability to work in a team and maintain good relationships with colleagues and clients. We want to see how you can deliver high-quality customer service, so give us examples of when you've done this before.
Keep It Professional:While we love a friendly tone, make sure your application remains professional. Use clear language and check for any spelling or grammar mistakes. A polished application shows us you care about the details!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we review CVs daily, so don’t wait too long!
How to prepare for a job interview at Berry Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the duties of a Call Agent, such as processing calls and resolving queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Call Agent, excellent communication is key. We recommend practising common interview questions with a friend or in front of a mirror. Focus on articulating your thoughts clearly and maintaining a friendly tone, as this will reflect your ability to build relationships with clients.
✨Showcase Your Attention to Detail
During the interview, be prepared to discuss examples of how you've demonstrated attention to detail in previous roles. Whether it’s ensuring accuracy in processing transactions or following procedures, highlighting these experiences will show that you can deliver quality output.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
