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- Tasks: Handle consumer queries and complaints while maintaining accurate records.
- Company: Berry Recruitment, a supportive team in Banbury.
- Benefits: Competitive salary of £26,000 per annum with ongoing opportunities.
- Other info: Flexible working environment with room for personal growth.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: NVQ Level 3 in IT/Customer Services and strong communication skills.
The predicted salary is between 26000 - 26000 £ per year.
Berry Recruitment are NOW hiring for a committed and experienced Temporary Consumer Service Representative to work for a company in Banbury on an ongoing basis.
Salary: £26,000 per Annum
Location: Banbury
Key Responsibilities of the Consumer Service Representative:
- Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms.
- Follows through to resolution, carrying out outbound calls as and when required.
- Handles and responds to all complaints received in an appropriate manner and in line with Keter complaints policy.
- Maintains accurate records inputting on-line and telephone orders, monitoring and reporting on supply issues.
- Investigates queries and issues including the ordering of parts and/or refunds. Escalates when appropriate.
- Develops a vast knowledge of the full product range.
- Processes and confirms payments.
- Processes orders on behalf of our sister companies.
About you:
- NVQ Level 3 IT/Customer Services
- Proven track record in a similar position
- Relevant experience in database management, information systems or/and data processing
- Microsoft Excel and Access
- Knowledge in SAP is an advantage
- Excellent telephone/email manner
- Demonstrates a positive attitude; openness
- Excellent verbal communication skills
- Strong organisational skills to achieve targets
- A team player, working flexibly with others to achieve targets and objectives
- Ability to work in an industrial, multicultural environment
- Demonstrates and actively promotes company values.
- Self-motivated, able to work independently to resolve customer issues
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can add value to the role, we'd love to learn more about you!
For more information and to apply, contact the Oxford branch of Berry Recruitment.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Temporary Consumer Services in Banbury employer: Berry Recruitment
Contact Detail:
Berry Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Consumer Services in Banbury
✨Tip Number 1
Get to know the company before your interview! Research their products and values so you can show you're genuinely interested in what they do. This will help you stand out as a candidate who’s not just looking for any job, but specifically wants to be part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves handling consumer queries, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to get comfortable with responding to different types of customer interactions.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or resolved issues efficiently in the past. This will demonstrate that you can handle the high volume of queries expected in this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Temporary Consumer Services in Banbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Temporary Consumer Service Representative role. Highlight your relevant experience in customer service and database management, as this will show us you’re a great fit for the position.
Show Off Your Skills: Don’t forget to mention your skills with Microsoft Excel, Access, and any experience with SAP. We love seeing candidates who can demonstrate their technical abilities, so make sure these are front and centre in your application.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you the best candidate for the job.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Berry Recruitment
✨Know the Product Inside Out
Before your interview, make sure you familiarise yourself with the company's product range. Understanding the products will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. You could role-play common customer scenarios with a friend to get comfortable with handling queries and complaints.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your time and tasks effectively. Think of examples where you've successfully handled multiple queries or complaints at once, as this will demonstrate your ability to meet call targets.
✨Emphasise Teamwork and Flexibility
This position requires working closely with others, so be ready to share experiences that highlight your teamwork skills. Talk about times when you adapted to changes or supported colleagues to achieve shared goals.