At a Glance
- Tasks: Engage with customers, resolve queries, and ensure top-notch service in a dynamic team.
- Company: Join a friendly and professional business at Berry Recruitment.
- Benefits: Enjoy hybrid working, generous pension, health plans, and 25 days holiday plus your birthday off!
- Other info: Flexible working hours and opportunities for career growth await you!
- Why this job: Make a real difference in customer relationships while developing your skills in a supportive environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 35000 - 35000 £ per year.
Berry Recruitment are NOW hiring for a committed and experienced Senior Customer Relationship Associate to work for a professional and friendly business based in Milton Park.
Role: Senior Customer Relationship Associate – Hybrid Working.
Location: Milton Park, Oxfordshire.
Hours: Monday - Friday, 09.00am - 17.30pm.
Salary: £35,000 Per Annum.
Benefits:
- Generous company pension (up to 10.5% matched on a sliding scale)
- Hybrid working – Full time approximately 2 days working in the office and 3 days working from home. Days may be changeable, so flexibility is required.
- Company shares
- Health cash plan (Medicash)
- Eyecare scheme (with Specsavers)
- Corporate life insurance
- 25 days holiday
- Your birthday off (after 1 year of service)
- 3 days holiday purchase
Responsibilities:
- Communication with customers via email and telephone.
- Process and follow up customer orders and quotes to achieve KPI results.
- Resolving customer queries and complaints.
- Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations.
- Generate and review reports.
- Consistently searching for innovative ideas for improvement to processes.
- Regular feedback to the manager so that she is aware of any performance issues.
- Assist the Manager with monitoring performance and ensuring the team meets KPI’s and delivers exceptional customer service.
- Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction.
- Act as the escalation point for more complex or unresolved customer queries.
- Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources.
- Work alongside the manager to monitor workload, team performance and compliance with KPI’s, offering guidance to ensure high standards of service.
- Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency.
- Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions.
- Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction.
- Create and maintain written procedures in line with our processes.
- Promote a positive customer-focused environment.
Senior Customer Relationship Associate in Abingdon employer: Berry Recruitment
Berry Recruitment is an exceptional employer that prioritises a supportive and collaborative work culture, making it an ideal place for a Senior Customer Relationship Associate. With a generous benefits package including hybrid working options, a robust pension scheme, and opportunities for professional growth, employees are encouraged to thrive both personally and professionally. Located in the vibrant Milton Park, Oxfordshire, the company fosters innovation and teamwork, ensuring that every team member feels valued and empowered to contribute to outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Customer Relationship Associate in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Senior Customer Relationship Associate role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they value customer service. Think of examples from your past experiences that showcase your skills in resolving customer queries and improving processes.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for customer relationship roles and be ready to discuss how you can contribute to the team’s success at Berry Recruitment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team and contributing to their customer-focused environment.
We think you need these skills to ace Senior Customer Relationship Associate in Abingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Customer Relationship Associate role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. We love seeing genuine enthusiasm for what we do at StudySmarter.
Showcase Your Communication Skills:Since the role involves a lot of communication with customers, make sure to demonstrate your excellent written and verbal communication skills in your application. We’re looking for someone who can connect with our customers effectively!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our friendly team at StudySmarter!
How to prepare for a job interview at Berry Recruitment
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Senior Customer Relationship Associate. Familiarise yourself with the responsibilities listed in the job description, especially around customer communication and KPI management. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in customer service and team management. Think about times when you resolved complex customer queries or improved processes. This will give the interviewer a clear picture of how you can contribute to their team.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure success in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
✨Be Flexible and Positive
Since the role involves hybrid working and flexibility, be ready to discuss your adaptability. Share examples of how you've successfully managed remote work and collaborated with teams in different settings. A positive attitude goes a long way in making a great impression!
