At a Glance
- Tasks: Process customer orders and ensure smooth communication between departments.
- Company: Join a dynamic team at Berry Recruitment in Abingdon.
- Benefits: Enjoy a competitive salary and hybrid working options.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a real impact by enhancing customer satisfaction and supporting the sales team.
- Qualifications: Basic admin skills, strong communication, and a knack for problem-solving.
Berry Recruitment are NOW hiring for a committed and experienced Customer Service Administrator to work for a company in Abingdon, Oxfordshire.
Role: Sales Order Administrator
Salary: £28,000 per annum
Location: Abingdon, Oxfordshire
Hours: 9am - 5pm, Monday - Friday
Key Responsibilities of the Customer Service Administrator:
- Processing orders received from customers via email
- Processing orders received from customers via Amazon portal
- Assist in the effective liaison, support and assistance between customer services department and the rest of the organisation (particularly sales department)
- Maintaining mechanisms for surveying and measuring customer satisfaction and disseminate feedback to the appropriate internal entities
- Using the CRM system to manage the functions of receiving, assessing, analysing, resolving and documenting customers' issues and complaints in accordance with agreed requirements
- Generate daily metrics report and send it to the CEO and finance manager
- Assist with issuing credit note requests and follow the process of getting these approved (by sales director, finance manager and CEO)
- Achieve agreed personal targets and assist to achieve CS team targets
- Ensure compliance to relevant codes, legislation, and procedures including health and safety
- Maintain accurate records/documentation associated with your work
- Immediately report problems/failures that may impact on the organisation and/or its customers to line manager
- Contribute towards the smooth running of the team
- Adhere to all organisation policies and procedures
- Interact and co-operate with all members of the organisation, its suppliers and clients/customers
- Interact and respond to queries and complaints from end users (Amazon, eBay, Shopify customers)
About you:
- Basic knowledge of Microsoft Word, Excel, PowerPoint and Outlook
- Excellent written and verbal communication in English
- Good understanding of administration and the office environment generally
- An understanding of compliance issues and how a CS team works
- High integrity and honesty in all dealings
- Good analytical, interpersonal, organisational and problem-solving skills
- Basic project management skills
- Ability to work under pressure
- Strong time-management skills
- Ability to work independently and as part of the team
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can add value to the role, we'd love to learn more about you!
For more information and to apply, contact the Oxford branch of Berry Recruitment.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Sales Order Administrator - Hybrid Working in Abingdon employer: Berry Recruitment
Berry Recruitment is an exceptional employer, offering a supportive and dynamic work environment in Abingdon, Oxfordshire. With a focus on employee growth and development, we provide comprehensive training and opportunities for career advancement, all while maintaining a healthy work-life balance through our hybrid working model. Join us to be part of a collaborative team that values integrity, communication, and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Order Administrator - Hybrid Working in Abingdon
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and keen to learn more about the role and the company. Plus, it gives you a chance to see if they’re the right fit for you too.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar as they make their decision.
We think you need these skills to ace Sales Order Administrator - Hybrid Working in Abingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Order Administrator role. Highlight your experience in customer service and administration, and don’t forget to mention any relevant skills like using CRM systems or handling customer queries.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Mention your understanding of compliance issues and how you can contribute to the smooth running of the team.
Showcase Your Communication Skills:Since excellent written and verbal communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t hesitate – we’d love to hear from you!
How to prepare for a job interview at Berry Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the key responsibilities of a Sales Order Administrator. Familiarise yourself with order processing, customer service protocols, and CRM systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is crucial for this position, prepare examples of how you've effectively communicated with customers or team members in the past. Be ready to discuss how you handle queries and complaints, especially in a fast-paced environment.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved issues or improved processes in your previous roles. Highlight your analytical skills and how you can contribute to maintaining customer satisfaction and compliance within the organisation.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Sales Order Administrator role. This shows your enthusiasm and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
