At a Glance
- Tasks: Lead a dynamic reception team and ensure top-notch client experiences.
- Company: Join a reputable company in Abingdon with a supportive culture.
- Benefits: Competitive salary, Monday to Friday hours, and opportunities for growth.
- Other info: Flexible work environment with a focus on professional development.
- Why this job: Be the face of the company and inspire a team while enhancing client satisfaction.
- Qualifications: Experience in reception roles and a passion for team leadership.
Berry Recruitment are NOW hiring for a committed and experienced Reception Team Leader to work for a company in Abingdon, Oxfordshire.
Salary: £26,500 - £29,000 per annum
Location: Abingdon, Oxfordshire
Hours: Monday to Friday 9:00 am - 5:00 pm
Key Responsibilities of the Reception Team Leader:
- To oversee the daily operational activities of the reception desks, including travelling between the three legal offices.
- Ensure that agreed service levels are maintained and exceeded where possible.
- Produce, manage and operate the reception rota, including lunch rotas, sickness and future planned absences, planning cover and playing a flexible role to cover team absences when required.
- Deliver training to new receptionists ensuring they are given the skills needed to successfully carry out their role.
- Travel to each office to complete the monthly office checks.
- Work closely with the Office Manager and undertake any delegated tasks.
- Support the Office Manager with appraisals and performance management of staff, including quarterly meetings with the reception team.
About you:
- Someone proactive who can lead, motivate and inspire the team to provide a professional client experience.
- Someone who can take initiative to create more efficient processes and implement new best practices.
- Someone who can provide guidance and support to the existing receptionist teams.
- Experience of working as a receptionist or front of house role.
- Experience of motivating and developing a team.
- Someone with a minimum of one year's reception experience.
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can add value to the role, we’d love to learn more about you!
For more information and to apply, contact the Oxford branch of Berry Recruitment or click 'Apply Now' to submit your application.
We are committed to fair and inclusive recruitment. All applicants will be considered on the basis of their skills, experience, qualifications and ability to perform the role, and no applicant will be treated less favourably because of a protected characteristic under the Equality Act 2010.
Receptionist Team Leader in Abingdon employer: Berry Recruitment
Berry Recruitment offers a supportive and inclusive work environment for Warehouse Operatives, where teamwork and communication are highly valued. Located just outside Fakenham, employees benefit from a stable Monday to Friday schedule with opportunities for permanent roles and career growth. The company prioritises fair recruitment practices, ensuring that all team members are respected and empowered to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist Team Leader in Abingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Berry Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Berry Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist Team Leader in Abingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Berry Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Berry Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Berry Recruitment!
How to prepare for a job interview at Berry Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
