Consumer Service Advisor (Oxford) Banbury, England
Salary: GBP25000 - GBP27000 per annum
Berry Recruitment are NOW hiring for a committed and experienced Consumer Service Advisor to work for a company in Banbury
Role:Consumer Service Advisor
Location:Banbury
Key Responsibilities of the Consumer Service Advisor:
- Responds to a high volume of consumer queries in respect of product information, working to call targets for inbound calls, email and retailer review platforms.
- Follows through to resolution, carrying out outbound calls to end customers as and when required.
- Handles and responds to all complaints received in an appropriate manner and in line with Keter complaints policy.
- Maintains accurate records inputting orders, monitoring and reporting on supply issues.
- Investigates queries and or refunds. Escalates when appropriate.
- Develops a vast knowledge of the full product range.
- Processes orders on behalf of our Keter sister companies.
- Coordinates Drop Ship activities with warehouses, carriers and third-party service providers.
- Monitors delivery performance, proof of delivery information, and delivery exceptions.
- Investigates delivery failures, transport-related issues and delivery queries through to resolution.
- Processes and coordinates collections, returns and replacement orders.
- Updates and maintains retailer, customer and carrier portals.
- Maintains Salesforce records and case management activities.
- Supports stock availability checks and inventory-related customer enquiries.
- Supports installation administration activities where applicable.
About you:
- Higher Education Certificate in IT/Customer Services.
- Proven track record in a similar position.
- Relevant experience in database management, information systems or/and data processing.
- Knowledge of Microsoft Excel and good knowledge of other MS Office Applications.
- Knowledge in SAP is an advantage.
- A good command of Local Language, written, reading and speaking.
- Experience of using Salesforce or similar CRM systems.
- Experience within Home Delivery, Logistics, Supply Chain, Retail or Consumer Goods environments.
- Knowledge of retailer portals, order management systems, and fulfilment processes.
- Experience supporting operational reporting and performance tracking activities.
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!
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Consumer Service Advisor employer: Berry Recruitment Ltd
Berry Recruitment Ltd. offers an exceptional work environment for Skilled Production Operatives in King's Lynn, where employees benefit from comprehensive training and a supportive team culture. With flexible working hours and a clear pathway to permanent employment, this role not only provides competitive pay but also fosters personal and professional growth within the thriving manufacturing sector.
