At a Glance
- Tasks: Manage customer queries, schedule work, and support a dynamic team.
- Company: Join a friendly, family-oriented company with a supportive culture.
- Benefits: Competitive salary, great team environment, and opportunities for growth.
- Other info: Access to transport required; perfect for those seeking a collaborative workplace.
- Why this job: Be part of a new team and make a real difference in customer service.
- Qualifications: Strong communication skills and excellent time management are essential.
Customer Service/Planner (Oxford167589) Bicester, England
Salary: GBP29000 - GBP31000 per annum
Berry Recruitment are NOW hiring for a committed and motivated Customer Service/Planner Administrator to work for a small, family-feel company with a great supportive culture and strong team-focused environment. This organisation is based in a small village near Bicester, Oxfordshire, and you will be joining a new team that has been built this year due to growth.
Commutable from: Thame, Haddenham, Bicester and Aylesbury.
Role: Customer Service/Planner
Salary: £29,000 – £32,000 per annum
Location: Bicester, Oxfordshire
Hours: Monday to Friday – Office Based
Key Responsibilities of the Customer Service/Planner:
- Comfortable and confident talking on the phone to internal and external people.
- Excellent time management – responding quickly and effectively to client queries/general emails.
- Responsible for managing a busy shared inbox as well as your own personal inbox.
- Scheduling and allocating works to internal engineers as well as subcontractors in a timely and efficient manner.
- Prioritising important works to ensure the SLAs are met which have been set by the client.
- Consistently updating in-house system.
- Raising various jobs and purchase orders daily.
- Working as a team to complete various daily tasks.
- Form and maintain working relationships with work colleagues, account managers, engineers and clients.
About you:
- Must have access to your own transportation due to the location.
- Great organisational and time management skills.
- Confident and comfortable communicating over the phone with internal and external parties.
- Strong written communication skills for responding to emails.
- Excellent communication skills with the ability to convey technical information clearly to non-technical users.
- Ability to form and maintain professional relationships with colleagues, account managers, engineers, and clients.
- Ability to work effectively as part of a team to complete daily tasks.
- Great attention to detail.
No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can add value to the role, we'd love to learn more about you!
CV / Resume:
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Customer Service/Planner in Bicester employer: Berry Recruitment Ltd
Berry Recruitment Ltd is an excellent employer, offering a supportive work culture that prioritises health and safety while maintaining high hygiene standards. With opportunities for online training and a temp to perm position, employees can expect meaningful growth and stability in their roles, all within the vibrant community of Basildon.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service/Planner in Bicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Berry Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Berry Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service/Planner in Bicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Berry Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Berry Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Berry Recruitment Ltd!
How to prepare for a job interview at Berry Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
